Pepperfry Furniture Store

Scam furniture app, no proper customer service provided. Once you have made the purchase, they dont care

The after sales service is very disappointing. Two years back I had bought a temple which had a crack in its joint. We contacted customer service to request replacement of the damaged item, but despite several follow-ups, we have not received a proper response or replacement. Recently, we ordered a wardrobe and a center table and we are waiting for their carpenter from yesterday . He was supposed to come yesterday at 4:00 pm but did not come and no one has the answer for this. Customer care says he will come at 6 pm. If he doesn't come by 6 pm, we should call back tomorrow. and keep asking When I called one of the people in the shop with whom we transacted, he told me that he was sick and that customer care would take care of it. Does it mean that if he is sick then there is no one else who can answer in his place ? The company is responsible for providing good service, and should provide all necessary information before the customer asks for it.

I had ordered multiple furniture items from pepper fry for parents who are senior citizens to make their life easier with new home. Instead they have been faced with constant frustration, waiting for endless hours for phone calls from customer service and lot of delays in assembly as well as refunds. We have been repeatedly reaching out regarding a mattress with specifications that do not match the cot order from Pepperfry but they ignore the issue or deflect it saying it is non-refundable. It has not been a pleasant experience. Order numbers 308690523, 308690548

best service at reasonable price

Must try once

I have to say that renovation of my home has never been this easy but I really loved this app which helped me make it easy

Login it self not working. After entering mobile number for otp there is not input and email login option also not working. Cash back is not useful as can't use all on next purchase and it's validity also very less.

Worst service ever, I have purchased an item through this website and the order isn’t delivered yet and the customer support isn’t responding properly about the tracking. Public needs to be aware of this fraud and I lost my money which I had spent on this website.

Poor quality bed delivered and return not accepted.

I have bought a shoe rack and it is is good..Thank you