PickMe Sri Lanka

I had an extremely frustrating and disappointing experience with PickMe Food. I placed an order and selected the card payment option, which was successfully charged to my account. However, when the rider arrived, he claimed he couldn’t see the payment and demanded cash instead. I contacted PickMe's support team immediately, and they admitted there was a system issue on their end and promised to refund my card payment. Despite multiple calls and reminders, they failed to address my concerns or refund the money. After several follow-ups, they claimed the refund was processed and that my bank would update it. But my bank confirmed that no refund was ever issued, and the money was debited to PickMe. Even after providing the RRN (Reference Retrieval Number) multiple times and rechecking with my bank, PickMe kept giving me the runaround, blaming the bank instead of resolving the issue. This is not the first time I’ve faced such issues with PickMe. Their customer support is absolutely unresponsive, and their service is extremely unreliable. To make matters worse, the food I received that day was of poor quality and did not match my order. It means not worth to pay twice for that order. It’s unacceptable that a company like PickMe would treat customers this way—charging for orders, failing to resolve payment issues, and providing subpar service. This experience ruined my day, and I will NEVER use their service again. PickMe, if you claim you’ve refunded the money, then prove it with valid documentation. Without any update from my bank or proof of the refund, your claim is baseless. This is disgusting and unprofessional. Do not trust PickMe Food for card payments or expect proper customer service. They are unreliable and unaccountable.

App is very slow after the new update

Very bad service. I ordered food via using pick me twice cancel it but they didn’t return my money back to my card very bad service. When I’m calling them also they didn’t respond well don’t use I stop using pick me and now I’m only using Uber coz it’s very good service. Use Uber everyone.

Please make the ordering unavailable if you don’t have enough riders around. Now I’ve already placed my order and have to wait starving because there’s no one to pick it up.

This driver is so bad. No professionalism

In the pick me app recently the driver’s current location is not updating properly and until the driver arrives the driver’s current location is shown as the place where the driver was when he was accepting our ride

I use the app daily, however, it bothers me a lot that the driver’s location is not updating. I can’t tell where the driver is or how long will they take. Stuck at where they pick up.

Can’t download app

The tuk number is ABJ7474 Chamith dilshan

Issue : Location not updating realtime when driver comes to my location but still app shows the same location he started, but anyway I’m giving 5 star as a appreciation for your service