Pioneer Bank

App is terrible, difficult

I just tried to log in and it had a pop up that said to enter password to log in afyer doing face id and I thought it was a new verification to login and I put it in and it said congratulations then kicked me back to the login.

It’s been several weeks since I’ve been able to log in to this app, even if I reset my password it doesn’t work

Nothing goes the way it should. 1/2 my transactions require follow up phone or in person contact.

Try to sign up for a Zelle payment 🙄. Again can this bank please move into this decade???? Why do you feel the need to have people contact customer service on a monthly basis to get basic things done in your account? If you haven’t picked a bank yet you should do better research than I did. 😐 I am constantly locked out of my account with no way to reset my password without calling. You can’t do anything but the absolute basics on the app and that’s only when you can sign in. Now I received a Zelle payment and three hours later I am still trying to get my money. Now I find out I have to wait to verify my account sometime after tomorrow. 😡😬 I HATE this bank. One more thing. All of the good reviews for this are from 9 years ago. 🙄

Worst user experience ever, can’t log in half the time and Face ID won’t work.

I can’t check my balance or anything because the app is never working.

The app is easy to use and makes banking simple.

I joined the military, and while I was gone this bank took all my money in “inactivity fees” and closed my account. Do not trust this bank!!!!

New app won’t work on my old phone.