El Paso Electric

App crashes when you try to open it

Every time we are logged in , it goes to a white screen. If we open it and quickly click on pay it still goes white. Please fix! Thank you.

Billing is correct! However the app usage graph adds total household energy production (which is measured by a separate ‘spy’ meter) plus the amount delivered to the household (normal meter) from EPE, but forgets to remove the amount of energy delivered to EPE. Hence the energy usage values displayed on the graph for our household are way too high. Recommendation to developper: research how NET metering works and fix the maths.

Maybe EP Electric needs to hire a real developer. After setting up app, when I enter user ID and password, I get username not found.

Whats the point of having an app that doesn’t work, literally only worked the first time

I transferred services to a different apartment and now when I open the app the screen goes all white and I can’t pay for the electricity. Please help

I’ve been using the app for over a year and I’ve always had a good experience.

Everytime I log in the screen goes white & I can’t see anything. Please fix

Logging in on an iPhone 14 Pro you get about a 3-second glimpse of your account before the screen goes blankly white. Seems pretty useless as apps go.

I’m on iPhone 14 pro issue started about a week ago. When logging into app it lets me put in password and username after it’s logged in it will show the dashboard for a split second then goes to a complete white screen. I try logging in multiple times throughout the day, it’s an app issue with iPhone because I try logging in online and it works fine. can we fix asap as I can’t do everything on the online page like pull up statements and see the itemized statements for previous months only current.