Playa Bowls Rewards

The app was fine a couple months ago, you could make changes to items and remove things you didn’t like (I hate granola but want Acai bowls, cannot stand banana in smoothies, etc) now you can only add to preexisting items, or you have to go in person to request changes—like my no banana and no granola. So all my points are worthless.

This is a national chain with multiple stores in cities across the states. I find it incredulous that it is this difficult for to navigate through the app. Furthermore, when I receive a text offering me a discount on a specific item, why is it impossible to make work? There is no code and it is not attached to my account. This continues to happen and although you are convenient, I am finding I am going to your competitor which is way out of my way because it’s easy - pure and simple.

This app was working very well until last summer. All of a sudden, each time I tried to go to check out and pay for my order, I got an error message. They don’t take orders by phone, and the « Checkout » button on the website is just frozen for me. I don’t know how other people place their orders, but staying in the freezing restaurant for 20 minutes until my order is completed is not fun. Please upgrade the app! Thank you!

The app is so inconsistent and duplicates or does not process orders at all. When you call the stores are often less than hopeful and will not take orders over the phone.

Please add the feature to be able to store multiple credit cards within the app. This is especially important for my family because when I’m buying myself a bowl I would like to pay with my credit card but when I’m buying bowls for my whole family, I would like to use our Joint credit card.

I don’t have many issues with this app and I love my local store but I do think it’s wild that in 2024 they charge a convenience fee to order ahead 😩 it’s only 50 cents but still, when my order is $8 and extra 50 cents makes a difference especially because I always tip them, I’d rather that money go towards a tip. I think it’s more convenient for them too when I order ahead and don’t add to the line but whatever

The app now doesn’t allow you to swap out foods that you’re allergic to for something that you can actually have, instead it charges you for it. I’m just trying to get gluten free granola, and they want to charge an extra dollar when I’m already taking off the regular granola? It’s ridiculous and too expensive at this point to have anything from this store when they punish you for having an allergy.

It does not let you remove toppings from your bowl, or swap out anymore…. Useless now:(

Besides the obvious flutter or JavaScript mess this app is, it doesn’t allow you to substitute items. Which is allowed on apps that deliver from this chain.

They serve the bowls so fast and all of them are delicious I love playa bowls I’m there right now!! I go there almost everyday and I love it I never get tired of playa bowls.