Postagram: Photo Postcards

Total bummer. Used to provide a great basic photo-postcard at great price ($1), as well as overseas for a bit more in postage. But then they chipped away at the quality slowly but surely, with customer service leading the way in the dropoff. First they removed a small second photo icon, and then they doubled the price, and the new credit system seems built to decieve-it says cards at purchase but then shows credits on your accout so you never really know how much you have. Really, one of my most disappointing falls from grace of all apps i ever had in ten years on app store. To repeat: Total bummer!

Been using them for years. They use to perforate the cards so you could easily punch out the picture. Now they stopped perforating without telling users and I reached out to support. Support postured like the product has always been this way. Fine to change the product but notify your users and definitely don’t gaslight them when they call you on it.

The help button on the app does not allow you to write anything or view anything. I have had Postagram not delivered and requested refund. It says I’m not eligible for a refund. Please provide a help center to allow customers to call or text for assistance.

I’ve been using Postagram happily for years, but it’s getting harder and harder to delete the sample trxt. (Why don’t they delete it when you start typing like every other app?!) Difficult to SEE the thin orange cursor against the black ground. And so practically impossible to move it. And then it takes the card forever to get to the recipient—two weeks to get to a recipient who lives less than 2 miles from me! I’m going to look for another comparable service.

I have used this service to send my kids cards to camp, but this year most of them never got there. I must have sent 100 Postagrams over 2 months and maybe half of them were actually received by my children. I will be looking for a different service next year.

Love this ap. Been using ink cards for years - a related ap.

Their responses seem fairly typical and they blame USPS. The problem is they claim to produce the postcard within one business day, which is 100% inaccurate and then shipping they say it takes 3 to 5 days which also is inaccurate. I just got an order confirmation that suggested the estimated arrival was eight days from now. I sent three prior postcards on different days which all were produced and shipped on the same day which isn’t very much fun when you’re shipping cards to an 11-year-old at camp. Maybe there’s a lazy use case here for sending a post card when arrival time doesn’t matter. Their AI customer support is useless. I sent a note to their email. I don’t have high hopes based on other posters.

Love this app for sending notes to kids at camp. Don’t love that it takes on average 10 days to deliver cards after payment is completed on the app. This should be streamlined

I have used Postagram since 2021. The quality of the cards are nice, along with their user platform. When I go out-of-town, I create a Postagram a day for my Momma. However, Postagram has started bulk shipping, so instead of the postcards trickling in to Momma while I’m gone, she receives several on the same day. I expect them to ship the day after the order is placed. I snapped a screenshot of my email inbox, today, 23 July, where cards I had created on the 18th, 19th, 20th, and 21st were being shipped, today. I realize the 21st was Sunday, but I expected the postcard to ship on Monday. Also, their scenes are more beachy focused than equally focused for those trips to the mountains, so it would be nice if they would add some more scene options.

Now it’s 15 days since ordering. Nothing. Waste of time. Was for a birthday. 😡