POSTIDENT

Had to go through an identification for the ING bank in Germany. My call (on a working day) was answered in a matter of seconds and the very friendly and professional (English-speaking) agent completed the process in a few minutes. For me it’s important to conduct my businesses in the INTERNATIONAL language of English even if I live temporarily in Germany and Germans frowned upon if you don’t speak their language… Thus the complete 5 *.

Takes between 10 to 5 min, this is what the app states. Though takes roughly 40 to 50 min. Sort of a convenient way to spend your evening hours. And don’t put the app to background, it doesn’t recover well when resuming ;)

We used this service 4 years ago to activate Lidl Connect cards. Now, we have to do it again and it is even easier to use! So great that there is help available in English. Thank you for that!

I just tried 20 times to authenticate a SIM card. It only established successful connection twice. At the first time the procedure is nearly finished, but cut off at the end. At the second time a man asked me rudely why I try 19 times and accused my English the hung off?

I tried using this app yesterday with my 88 year old mother and received an email back a few hours later indicating it could not recognize the hologram. Last year I used it and it worked great, this year seems not as good or more sensitive. I understand the need for high security, but I would suggest the following: 1) Immediate feedback if hologram quality isn’t good enough. That way we can immediately retake the picture/video. If this part doesn’t require a human to check it should be possible. 2) If the proof-of-life (ie selfie with head movement) is ok, allow for only the document/hologram part to be resubmitted rather than go through the whole procedure again. These 2 points are because a lot of elderly persons need assistance when using the app so immediate feedback or just redoing a part of the procedure would help make it easier. We will be completing now via snail mail.

Never captures the holographic symbols on French passport. We tried it last year, and again this year for a total of 6 (six) times!!!! Finally gave up and went to a notary instead. The idea is good (if only it would work)

l got a letter with an QR code. not working. RiesenscheiBe. I could not even go past that. iphone6.

Terribly disappointed and frustrated with our experience using this app. Tried 3 separate times (twice using an iPhone 12 Pro and once with an iPhone 15 pro) received an email notification that the hologram on the passport was not clear enough and to try again with better light conditions…so we did it again outside in the middle of the afternoon and got the same response….. NOT happy with this process.

The app did work but all submissions with a valid drivers license or a US passport failed. both with security features. Enormous waste of time. Worked last year and now terribly worthless. Tried multiple times. Finally had to give up. Whatever has been done… pls fix.

We tried 9 times and still not success ! Person is 95 years old and feeling so lost and bad with apps The message always come up as following The holograms and security features on your document are not recognisable well enough. Please try again and follow the instructions in the app. In particular, please make sure that your identification document is tilted correctly and that you habe good lightning conditions. Please advise what’s to do ??? So bad and we really upset with applications