Priceline - Hotel, Car, Flight

I used this app to rent a car in Dubai, paid for the car and couldn’t find it at the airport because they booked with a company that doesn’t have an office at the airport, and didn’t bother to tell me about it. The next day, we managed to contact the company to get the car where we were staying. The company wanted a deposit via credit card only. We agreed and everything was good until they started making unauthorised transactions, they took the rental amount AGAIN from the card, and they withdrew the amount for tolls, other than the main deposit. We gave the car back with their conditions and paid additional for them to take it from the same pickup location a day earlier. They kept withdrawing random amounts with no explanation and we did not get our deposit back. Why I am telling this story? Because if this app can’t book you with a trusted car rental company, imagine what it would do to you in the other services. Thank you priceline for booking us with a spammer🙂 We will never use you again.

I booked express deal at Best Western Hotel Felix (Warsaw), and it says that this hotel have pool and fitness center.. I was surprised that this room is twin even though they didn’t mention that on the deal and they refused to change it with double bed. At morning i was surprised that they don’t have a pool and fitness center at the hotel and they were not friendly at all. It was very expensive deal compering with the offer we got

Terrible service. You can't get through to customer support at any time. There is no chat, you can't write to email. I don't want to use your stupid service.

And no refund /:

Love the Extended stay pricing when you extend your stay you save

If you need to cancel and try to use the ticket for another day they will charge you $700 if you try to chance the name for another person to use the ticket like your mom or dad or family you can’t so the only option was to cancel and they will return only the taxes money first flight was $7 sencond flight $100 my whole ticket was $800 total so just be aware!

When buying a room at a specific hotel with a specific room (we had needs that needed to be specifically met, we even called the hotel to confirm these needs could be met in advance) it sent me a confirmation for a different hotel? We called priceline and they were no help at all, they said there’s nothing they would do. We called the hotel to see if they could do anything but the hotel doesn’t have a credit card to refund the room to, so they literally can’t do anything no matter how hard they try. So, we called priceline again and of course they read the same script again basically telling us “no”. We also got hung up on multiple times after waiting a half hour on hold while customer service stepped away to “ask a supervisor if anything can be done”. Thank you priceline for completely ruining my expensive trip and not giving me my money back. I had to sleep in my car.

Try to return my flight ticket due to hurricane Beryl damage. All my friends get refund back from others company they purchase the ticket but Priceline say me no - they can’t do it!? They say they are unique company! Nice ! Thank you! Probably I will look for other company next time! How you going to spend my free money by the way? They no long term thinking- just take money and run!!

Very clean rooms. Staff is very helpful

I am extremely disappointed with my recent experience using PriceLine for a trip to Seattle. Unfortunately, I had an emergency and had to return early. When I requested refunds for my plane tickets for myself and my son, as well as the rental car that I returned early, and the hotel which was of poor quality and didn't deliver what I booked, I was met with nothing but frustration. I am terribly let down by PriceLine's lack of customer support and will not be using their services again.