Priority Health Member Portal

The app is absolute garbage. However, Priority Health itself is an amazing insurance provider. The app needs a SERIOUS UPGRADE!

Wont even download, all you get is a white screen. Ill just access my account online instead.

I had to enter credentials and otp everytime i login through the mobile app. I wish they have some way to remember credentials and not ask again

The app simply doesn’t work. Makes me login in with an email code every single time. Many buttons don’t work. Just useless. Insurance experience has been fine, but the app is basically unusable and the website is only marginally better.

I can access on multiple lap tops but the app will not accept the password and login that I use to login on those. Deleting this app.

I love priority health for insurance but this app has said “their heads are in the clouds” the whole time I’ve tried to use the app. All I see is phone numbers.

I have been trying to get into the app this week and every time I try it makes me reverify. Same thing with the website. Reverify and then goes to load and error every time. Unfortunately I can wait in line on my lunch breaks because they are not long enough to do so (I’ve tried). The customer service phone number opens after I’m at work and before I get off work. I had to cancel an appointment for tomorrow since I don’t have new cards and trying to figure out the name on my cards is accurate since I got married last year and my name isn’t fully switched over yet. Next appointment available isn’t for four months. Also hate the fact that I don’t get push notifications through the app for eobs, payments or any other information.

This app as well as all priority health customer support phone systems are super badly designed and maintained

This app is terrible and so is this insurance provider. If you have the option, highly recommend seeking coverage elsewhere. Especially if you are outside of Michigan.

Priority’s online experience is like getting a root canal, very painful. The verification codes are not instantaneous, you may be waiting 10 minutes before you receive one. If you forgot your password and need to reset it , you may get an email within 24 hours. You can do better.