ProLink™ Remote Monitoring

The app worked great via WiFi only until 2x years ago. Then it no longer worked using WiFi only with iPhone. Last year a rep responded to my complaint, and comp’d me 1x yr of cloud subscription because of known issues. This year, the App still doesn’t work via WiFi only, and the rep has not responded to my emails. So I’m back to no communication w/the hot tub via WiFi, and I refuse to pay for the subscription because the only time I use the app is when I’m home. I think it’s total non-sense that the app supports paid subscriptions, but doesn’t support the free WiFi, which was a huge selling point for buying the Jacuzzi. Huge Foul on Jacuzzi for not holding up their end!

They are just not making it public.

Please fix the app!!

I used to work intermittently. I think someone at Jacuzzi kept having a reset the authentication. With this last update, it now works full screen on the newer generation iPhones, but the app no longer connects at all. You also are not able to set up any new Wi-Fi connections as I tried to reset mine and now even connecting to the Wi-Fi on the hot tub itself doesn’t work. I wish they would open source this product and let the community fix the problems.

Getting the app working has always been intermittent at best, especially after introductory subscription expired. It’s not close to worth the annual fee to renew. Doesn’t work at all since update to v 2.4.1. Emails to support yielded no help. From what I’ve googled, they already abandoned Prolink for their next generation of unsatisfactory app control, whose screenshots appear to offer the same unsatisfactory features with a slightly different skin. Since it was an important selling point to me, I regret choosing a J500. I could have gotten better bang for the buck with something else.

The app just can’t connect to the Jacuzzi. Jacuzzi puts out WiFi. iphone connects to the WiFi. But app can’t find a Jacuzzi. Why bother making a 1 star app?

The alerts/notifications are never sent to my phone or email (used to show up in email, but stopped). Kinda useless if the only way to gknow if something is wrong with your hot tub is to require you to open the app every day (or mult times a day if weather is cold out - to prevent damage): Also, it has me "preferred dealer" set to "Big Star Backyards" in Texas and won't allow changing it.

The Dealer came out to help us with the install and was great. They spent along time trouble shooting with Jacuzzi Tech support who finally said ......Sorry will not work with Google Mesh Routers! How ridiculous!

Works well enough to turn on pumps, lights, change heat temp setting, etc. also allows more simple change of setting. Improvement possible by improving reliability of connection and adding a spot that shows if the jacuzzi’s heater is currently on.

I have used this with a new hot tub for over two years. Tried extending my $60 cloud subscription in the app and would never go finish the process. I contacted Jacuzzi via in app messaging and email on website. Not a single reply. Finally called in and was told the manager was on another call and I would have to call back. This was after waiting for over 30 minutes. Nice products but horrible customer service.