ProLink™ Remote Monitoring

Nous aussi nous avons le SPA depuis mars 2016 et il a fallu plus d’un ans pour voir l’application et le wifi fonctionner Par contre depuis 3 mois l’application fonctionne uniquement lorsque l’on se trouve à la maison. En effet ce qu’ils ne vous disent pas c’est qu’il est gratuit pendant 12 mois puis 60 dollars par ans. Conclusion un wifi qui fonctionne uniquement a la maison n’apporte rien C’est une grosse arnaque car à l’achat on ne vous dit rien C’est de la publicité mensongère

Appli inutilisable ne fonctionne pas !!! :@

Contrairement à ce que montrent les vidéos des USA, impossible sur cette version de créer son compte utilisateur depuis l'application et donc impossible à utiliser.

Tres tres heureux d'avoir un jacuzzi mais l'application ne fonctionne pas!!!!!

The app worked great via WiFi only until 2x years ago. Then it no longer worked using WiFi only with iPhone. Last year a rep responded to my complaint, and comp’d me 1x yr of cloud subscription because of known issues. This year, the App still doesn’t work via WiFi only, and the rep has not responded to my emails. So I’m back to no communication w/the hot tub via WiFi, and I refuse to pay for the subscription because the only time I use the app is when I’m home. I think it’s total non-sense that the app supports paid subscriptions, but doesn’t support the free WiFi, which was a huge selling point for buying the Jacuzzi. Huge Foul on Jacuzzi for not holding up their end!

They are just not making it public.

Please fix the app!!

I used to work intermittently. I think someone at Jacuzzi kept having a reset the authentication. With this last update, it now works full screen on the newer generation iPhones, but the app no longer connects at all. You also are not able to set up any new Wi-Fi connections as I tried to reset mine and now even connecting to the Wi-Fi on the hot tub itself doesn’t work. I wish they would open source this product and let the community fix the problems.

Getting the app working has always been intermittent at best, especially after introductory subscription expired. It’s not close to worth the annual fee to renew. Doesn’t work at all since update to v 2.4.1. Emails to support yielded no help. From what I’ve googled, they already abandoned Prolink for their next generation of unsatisfactory app control, whose screenshots appear to offer the same unsatisfactory features with a slightly different skin. Since it was an important selling point to me, I regret choosing a J500. I could have gotten better bang for the buck with something else.

The app just can’t connect to the Jacuzzi. Jacuzzi puts out WiFi. iphone connects to the WiFi. But app can’t find a Jacuzzi. Why bother making a 1 star app?