QUE Connect

How many times do you need to close and restart an app in the hope that it might show the correct information. And has gotten progressively worse over time. Actron has no interest in supporting existing customers, as you can see from the version history of this app, the terrible reviews, and the complete neglect to fix bugs. I would rate lower if I could.

The worst app I’ve ever used. We’ve had this system for 2 years now and its only gotten worse over time, consistently not working in terms of turning on/off zones, adjusting temperature, literally making any change at all requires multiple attempts before it works and sometimes we have to resort to using the master controller anyway. It also keeps logging us out repeatedly. Just the worst.

Great concept, the UX is nice and similar to the wall screen, but the app is so glitchy. Almost always needing to force close and reopen to get the status to update. It’s slow to respond. But my biggest complaint is that it always logs me out, and half the time won’t accept my credentials to log back in. I wish it was also co figured to have iOS password chain store compatibility but it just doesn’t work.

The app is slow, buggy, continuously logs you out. Spend some money and fix the app

Honestly this app was bad and it has become useless. After paying 25k for a system I was told is the best smart air conditioner, for the app to be so terrible was not what I expected. I wish now that I got a Mitsubishi. The most basic of functions don’t work. I’ve got brilliant high speed internet with the absolute best netgear mesh system yet on the app - you change the temperature and after a few seconds, it reverts back. It has done this ALWAYS. Sometimes if you kill the app it updates or changes but mostly it doesn’t. Turning on and off zones, it reverts back. Logging out of the account and logging back in also doesn’t work. It loads so clearly the app is connecting to my unit but any changes are not possible. The sad thing is… this is not a little app bug from a and update. They have the worst ratings and reviews here on the App Store and I doubt they even read or care about this at all because this same complaint has been going for over 2 years that I had this. Remember - this is your top of the line unit. We bought this for the smart features. Your app doesn’t work AND you don’t have APIs so I can’t use a third party controller like nest either. So now I lie in bed too warm because I don’t want to wake my partner to walk around the house to adjust on the wall controller. On top of this, the scheduling is unusable and power management terrible. The unit has leaked gas and not worked less than 2 years from installation. This is not the pinnacle of smart devices and deserves no award. If you havnt bought a unit yet, seriously consider others. The marketing “for Australia” just means they don’t have the technical know how to manage the digital world like international vendors can.

Cannot use app for the last 2 days

The app generally is terrible. Disconnects, if connected can’t use functions, or generally just hard to control via iPhone. Fix connectivity and remote access, for a $20k system, I expect better!!

Have used the app for a couple of years now and always had to close the app and reopen as it would never show if the unit was actually running or not. App must of had an update recently because now it doesn’t even show anything. Can’t turn it on or see any information.

We had an Actron ESP Platinum installed about 3 months ago. The app is terrible and logs you out of your account more often than not. Paying a premium price deserves at least a reliable app at the minimum.

I cannot get this to consistently work. I’m logged in but have no options use. Screen is blank. Deleted and reinstalled. If lucky works again, then few days later stops.