quip: Oral Care Companion

Better, faster - fun to use and love the reward system. Gaming oral hygiene-brilliant!

The app logged me out. When I logged back in my points are gone and I can’t sync my toothbrush. 😡

I was expecting this to be so easy. First i did log in however it wouldn’t let me pair my sunset sonic toothbrush. I wasn’t sure if it was just a brush that wasn’t bluetooth please let me know if it’s not. But then i logged out because i thought maybe it would help to try to reset it. When i try to log back in and type my email the continue button doesn’t light up and it won’t let me in. So now i have no way of getting back into my account. Let alone the app being so confusing. It’s so hard to find that AI chat center where i can ask questions and get a quick response.

The recent update removed support for syncing your brush data with Health. This is a huge regression in features and a big reason I initially chose Quip.

I liked the older version better. It never keeps accurate track since I updated

This update is so awful I’d give it 0 stars but since I can’t do that it’s stuck getting 1 star. And there are a few reasons why. 1) You shouldn’t have to forget the brush and start the process all over again for it to maybe now work properly. 2) How do you know when the brush is dead? When it stops in the middle of brushing your teeth? When it won’t turn on? How is that effective in tracking, which is the main point of the app. I’m not gonna wait until it’s charged to brush my teeth. That’s just silly. 3) This one is a personal thing but I’m sure it applies to others. I was saving up all my points for the refresh bag. I got to 9000 points when you all decided it’d be a fantastic idea to change the entire system. And now the only 2 options are a FIVE dollar e-gift card to target or quip. So generous of you all to help cover tax and/or shipping! I want the old app back. Please and thank you!

Update 2024.25 restored my toothbrush’s ability to sync with the Quip app. Thank you for that. Now, however, THE QUIP APP WILL NOT SYNC WITH **APPLE HEALTH!!** The whole point of my buying into the Quip ecosystem in the first place was its integration into Apple Health. I like having the ability to see all my health data in one place — which, yes, includes whether or not I’ve remembered to brush my teeth twice a day — and to be able to track patterns, detect trends, and make alterations to my routine as needed. This is very disappointing. I hope Quip fixes this soon.

The update a week ago failed completely. This update at least pairs my brush to my phone but information on battery status is gone. Can’t log in to my account because the login button doesn’t do anything. And for those of us who use a larger typeface the UI is not adaptive Just a mess.

When you first set this up, sometimes the app will read the toothbrush, most of the time it won’t. Then if you don’t use the app for several days, the app will forget your account and forget the brush connected to it. Once that happens, it appears it will no longer recognize your toothbrush anymore. Edit: see solution from the developer though. One thing I can definitely say about Quip is that their customer service is top notch

The accountability of oral hygiene with ADHD is a real plus. However, if you forget to log your flossing and rinsing, you cannot retrospectively add that data. The smart brush will hold that brush data, Id just like to see the same opportunity for flossing and rinsing! (I forgot to log late last night even though I did them)