QXR Patient

Well i can’t even login, after creating an account and verifying the web link says best to download the app. Download the app, put in phone number and password I’ve created for the account to be asked do I want a Touch ID or pin next login. No, I would just like to keep the password. Except this merry go round doesn’t allow that and now I’m no closer to seeing my scans than I was 15mins ago. Where’s your user testing people!?? Come on.

I’ve been trying to login to this app for months and can’t. I’ve also been to Qld X-ray in person in Toowoomba and told them but they just fobbed me off. I can’t even access the help section of the app. It’s totally and utterly useless.

Hi, please improve the uploading of the images. Your images are NEVER uploading correctly and missing heaps images every single time. It does not take 24h to upload if other companies, such as Exact can upload all within the next hour.

Signed up for the patient portal with a staff member over the phone, was sent a text with in a few hours to finalise my account. Prompted to download the app, able to log in and see the images from the scan I had done today.

No issues signing up for my account, scans viewable straight away after verifying my birthday. Even includes scans I had 3 years ago! Nice job tech team :)

I am unable to access the app or retrieve it. I have tried cancelling/deleting to start again however still not able to

Would not even rate it 1 star if there was a star for totally user unfriendly. I have tried everytime I’ve had XRays and have never been successful. I requested a physical film at the time I had my XRay and was told they can only be obtained in digital form. Totally dissatisfied with no result still. Can’t even sign off with nickname - keeps denying.

I’ve submitted my phone number & email yet still no link to create an account

Incredibly buggy; no image loads, etc.

Scans take so long to load. Rather than downloading from the server and staying there, I have to load them each time I open the app and considering the app logs me out every 5 minutes, its very time consuming to view all images. Expected better from QLD X-ray