ResortPass

The UX is terrible. Filter doesn’t work, shows sold out even though you checked not to, clunky overall. Plus the prices are typically the same or even more than just getting a room at the property. Also, they will show sold out but you can just call the hotel and get a pass direct. Good idea but poorly executed here.

As soon as I created my account from the app, it froze. I will be deleting the app and only using the website to book.

Please update the app- it is not workinf

I had booked two cabanas, wanted to cancel just one. Seems normal, right? Well, I can’t find a way to do this on the app without cancelling the entire reservation. Nothing about it in the FAQs, but nowhere does it say you can’t make modifications, so I guess I just can’t figure it out. OK, let’s contact ResortPass. There’s no phone number, no live chat, not even a bot chat, only an email. I sent an email asking for help modifying my reservation (which again, nowhere does it say I can’t do this) the day before the cancellation cut off, asking for one of my cabanas to be cancelled. FOUR DAYS LATER, after the deadline to cancel has passed, I get a response telling me I cannot be refunded because I missed the deadline. I “missed the deadline” because YOU didn’t check your email (literally the only way to contact ResortPass). Are you serious? What else should I have done here? Don’t bother with this service. Book directly through the hotels instead, where an actual person will communicate with you, probably even within four days. They have absolutely no customer service at all, no information on the app, and will make that your fault.

Terrible customer service and stringent, non-customer-centric cancellation policies. I wanted to surprise my family with a same day booking at a hotel and my child woke up sick. The only way to contact them is through email. They promised a 3-5 business day window to get back to me and it took 7 days only for them to disregard circumstance and hold me to policy. I’ll just go back to directly speaking with hotels from now on. Be careful, they have a 0 tolerance policy, only communicate through email, and don’t follow their own 3-5 day response policy.

This app may be okay if everything goes well. Had a reservation pretty much go missing. Hotel had no records of it (who I booked with). Ends up the beach chair company had the reservation. There’s no way of knowing that….still ended up getting charged a couple hundred dollars. I got about two emails out of them before they started to ignore me.

No discount code given. No replies to emails.

I booked at a hotel for $325. The reservation was denied at the hotel. I reached out to ResortPass for a refund and after a week they still haven’t refunded and stopped responding. Beware of this theft!

The prices are the same price if not higher to stay at the hotel. Ex theres a hotel in LA that’s $925 a night, one resort pass for a chair is $600…. If I wanted to go with a friend we’re already paying double when we can split the room. It’s like that everywhere though not just the pricey places, ex) $100 for a $150/night hotel

Family used this app to have a day at a pool in Fort Lauderdale before we had a late plane flight. The cabanas that were advertised were not what we expected- what was supposed to fit 4 people maybe fit 2 with and extra chair brought in by us for 3 people. My husband reserved a day room in the hotel- at a cost of a typical night- even after receiving a confirmation email the day before- with a confirmation number- the hotel stated it has been canceled and the confirmation number meant nothing- they couldn’t ’put it in their system’. (?) I’m fairly sure Resort pass can’t control every situation, but they sure as h*ll should have customer support be available! Almost 6 days later we have heard nothing after multiple attempts to contact them- and now there are 2 charges for the ‘day room’ we never even enjoyed. Better have a backup plan if you use this app.