ResortPass

I searched for resort day passes and a Google link for $15 of my first day pass. I went to book and was not provided the promised discount. Very disappointed!

Easy to use. All the information you need about each property. Used app for two passes for two properties and everything went very smoothly. Would highly recommend this app!

Great app

The UX is terrible. Filter doesn’t work, shows sold out even though you checked not to, clunky overall. Plus the prices are typically the same or even more than just getting a room at the property. Also, they will show sold out but you can just call the hotel and get a pass direct. Good idea but poorly executed here.

As soon as I created my account from the app, it froze. I will be deleting the app and only using the website to book.

Please update the app- it is not workinf

I had booked two cabanas, wanted to cancel just one. Seems normal, right? Well, I can’t find a way to do this on the app without cancelling the entire reservation. Nothing about it in the FAQs, but nowhere does it say you can’t make modifications, so I guess I just can’t figure it out. OK, let’s contact ResortPass. There’s no phone number, no live chat, not even a bot chat, only an email. I sent an email asking for help modifying my reservation (which again, nowhere does it say I can’t do this) the day before the cancellation cut off, asking for one of my cabanas to be cancelled. FOUR DAYS LATER, after the deadline to cancel has passed, I get a response telling me I cannot be refunded because I missed the deadline. I “missed the deadline” because YOU didn’t check your email (literally the only way to contact ResortPass). Are you serious? What else should I have done here? Don’t bother with this service. Book directly through the hotels instead, where an actual person will communicate with you, probably even within four days. They have absolutely no customer service at all, no information on the app, and will make that your fault.

Terrible customer service and stringent, non-customer-centric cancellation policies. I wanted to surprise my family with a same day booking at a hotel and my child woke up sick. The only way to contact them is through email. They promised a 3-5 business day window to get back to me and it took 7 days only for them to disregard circumstance and hold me to policy. I’ll just go back to directly speaking with hotels from now on. Be careful, they have a 0 tolerance policy, only communicate through email, and don’t follow their own 3-5 day response policy.

This app may be okay if everything goes well. Had a reservation pretty much go missing. Hotel had no records of it (who I booked with). Ends up the beach chair company had the reservation. There’s no way of knowing that….still ended up getting charged a couple hundred dollars. I got about two emails out of them before they started to ignore me.

No discount code given. No replies to emails.