Resy

Arbitrary password restrictions, unreliable password reset, unreliable processing of card details. I use this only because I’m forced to by restaurants in my local area.

Really annoying to navigate. If you try to change an existing booking where card details have already been provided, it will ask again to enter all details from scratch. Waste of time. Much better systems our there

No love for UK Platinum holders, despite the fee going up again again again. Bring the Global Dining Access to UK.

I just made three attempts at booking for a table for 7 through Resy’s app, and all three of them have crashed. putting aside the grotesque fonts, unnecessarily edgy loading screens, poor use of color, terrible accessibility, hard to find action buttons: this would normally get a pass if perhaps the owners just chose to go for a different design direction temporarily. However, the app doesn’t even work. it doesn’t go through with bookings and the only way to use it is through Google maps. It’s losing business for restaurant customers what should be a commodity action like booking tables. if you’re one of the founders of Resy and are reading this, consider bringing some changes in your designing engineering teams. Sincerely, a user

This app is a massive pain as is Resy

Resy cancelled four reservations on a dream trip to New York without any request to do so from us. They claimed my partner’s account was automatically closed due to suspicious activity - we received no warning, simply cancellation messages. Their support has been appalling. First they claimed the restaurants cancelled the reservations before then changing the story to the “suspicious activity” one.

If the restaurant is full, the app just send you back to the restaurant page without any indication that anything has happened. Poor

Useless. Impossible to set up an account. Hopeless user interface. Feels like you have stepped back 30 years (a letter or telephone reservation would be easier). Don’t waste your time - call the restaurant.

Resy has a weird rule that doesn’t allow you to change a booking; you have to make a new booking instead. For instance, it doesn’t allow you to reduce the number of guests (in my case from 5 to 4). The restaurant is full, so I can’t change it! A serious shortcoming.

American Express Platinum still offering this app? It has no benefits for UK American Express users. Even the alerts and email subscriptions received are for US locations and I have a UK address.