Ride SMART Flex

I don’t like how the drivers are directed to my home address. My house sits on the corner of University Drive and Woodward. They are often directed to pick me up on either of those roads which is both illegal and unsafe. Instead, they need to be directed to Seneca street.

What sense does it make for passengers to be getting picked up in the middle/across the street? If y’all didn’t know, it’s a safety concern to be crossing the street while the roads are slippery, no street lights as well as traffic. The driver is very capable of getting to the passenger quicker as well as safer , passengers crossing streets in these conditions is poor customer service. The app and messages you receive always says two different things. This is the third time this has happened, first few times I wasn’t able to get a proof, but I have proof now. How can a driver be outside as well as eight (8) minutes away? I go outside and NO ONE IS THERE. I call and call and no pick up. I reorder and the same thing occurs, I’m getting a message that the driver is outside, but on the SMART Flex app it’s telling me they’re six (6) minutes away, how is that possible? I’m missing rides because of the app and facing possible suspension for a couple days, because drivers aren’t answering the phone after I called after I receive a message that they’re outside even though I am looking at the SMART Flex app telling me they’re six (6) eight (8) minutes away.

Terrible service, terrible drivers, absolutely unreliable. If you’re desperate, you’ll have no choice but to try and use it but you probably still won’t get a ride anyway. All you’ll get is people ditching you, trash customer service, and an app that never seems to have any drivers available. Only thing they have going for them, is the price. Other than that, absolute garbage. Always a problem anytime I try to use them, I swear to god. And their call center is worthless.

I try so many times I’m a student. How do I get the promo code?🤦🏾

This app is not user friendly. I placed a scheduled ride to and from my home yet the app took it upon themselves to choose another drop off location blocks from my home. I am on disability and can’t walk blocks especially with heavy groceries. I IMMEDIATELY CANCELED yet I’m being charged for said ride that never happened. Not to mention but some of the drivers are not at all friendly and racist towards white people. Unfortunately I have no other choice but to use this service as I don’t have a lot of money. Thankfully I only use it approximately once a month. Another thing is you can’t get a hold of anyone because when you hit the content email in the app it says the connection failed. If I had another way to get my groceries or to the doctors that wasn’t expensive I would certainly use it instead of this company. The app also states that if you don’t cancel immediately you will be charged yet I canceled within approximately 5 seconds of realizing the app chose a different drop off which was immediately after hitting the book option.

Garbage unreliable can’t call driver

Smart flex is the most perfect ride share app in the world. I wish it was available everywhere and on a broader scale this is truly amazing.

EVERY INDIVIDUAL WHO “DEVELOPED” this company / app… FIX THE MALFUNCTIONS NOW, MAKE SURE THERE ARE 0 GLITCHES OR MALFUNCTIONS (especially INTENTIONAL ones (..😤..). OR EVERY PERSON “in charge” will be terminated sufferingly, with no return (here or there) and not the employees hired to drive.

Please update the app, it’s terrible

How can someone login to their account without a login button