ROSEGAL-1/2 vintage+1/2 gothic

I have ordered from Rosegal a few times now and I really like them. Everything fits like it’s supposed to (which I know is a concern when ordering from overseas) and it looks exactly like it does online.

I was a long-time RoseGal customer, but that ended last month when I found a pair of garments on their site printed with a familiar artwork. I contacted the artist to confirm whether they had licensed it; they had not. So I reached out to RoseGal with the artist’s contact information and explained the issue, requesting that they either come to an agreement with artist or remove the product. They never responded. The product remains for sale. No matter how happy I am with my purchases from them to date, I cannot give money to a company that knowingly engages in theft of intellectual property.

My order took a month, you can’t see any updates on your order on the app or on their website. When you request help, you have to go through hoops just to find their response. I emailed them a few days ago and they said they posted a response but it is nowhere to be found. When I click on the link it says no question found. I do not see myself ordering from here in the future.

Absolute fraud!! My order was delivered to a completely incorrect address, the company refused to simply replace my order and instead offered me 1/2 my money back, after two weeks of fighting with them because repayment was not received I tried changing my address and my payment information it just tells you that the payment address isn’t valid for the payment selected and doesn’t allow you to choose a different method!!!! Worst experience ever!!

Even if you pay for expedited shipping, it still takes a month to get things from them. SHEIN is much faster.

I’m still waiting on a package that I ordered over a month ago!!! Never ordering from them again!!!!

I did enjoy shopping on the app, but once they wanted to accept all of their privacy intrusions with no choice to opt out, I deleted the app. Just really rubbed me the wrong way and I’m sure I’m not the only one. Hope they enjoy losing customers.

Why is it so hard to find your orders on this site? And then when it tells you it shipped you can't never get the tracking number to come up. There's a reason I have an order from y'all in several years, but I thought I would try it again. And again nothings changed.

i am over this. i have always been a fan til now they wont respond. their website/apps say 1 business day.

I love the clothes but when their is a problem with the order you can't get any help! Their website will not let me change my address after I moved! I had changed it but it reverses back to my old address. I ordered over $100 in clothes and they sent them to my old address! I have been trying to get a hold of them with in minutes of placing the order but they don't have any way to get a hold of them! I have sent emails but only to have it not received!