Royal London

This app works for a few weeks then is unable to show your plan for months on end. It’s been like this for years! Countless phone calls & emails, sometimes they sort it but doesn’t last long before error message again. Rang more than 3 weeks ago & still not back on. Would not recommend this app it’s absolutely pointless! If they don’t listen to customers feedback then what’s the point in wasting hours of your life calling & emailing?

I cannot access my pension fund via the app or online. Previously worked ok but now all sorts of access problems, blank pages with no fund balances shown so this is very concerning. Have spoken with their it dept but no one has got back to me. This is very poor service from Royal London, if there is issues with the app update then let customers know.

App has a fault and no one is supporting to fix. Can’t access pension.

I find this app a very good way of keeping track of my pension investments

States details do not match on both pensions I have with Royal London. I will call them tomorrow again and hopefully someone will answer this time.

I love this and check my pension pot daily. I can see all the information at a glance and it gives me peace of mind.

Was great when it worked, but I just get a message telling me I’m unable to view my plan information right now. Has been this way for a month or so. Tried calling customer services as prompted but they were unable to help. Tried all the usual deleting and re-downloading to no avail. Shame because it was a useful tool when it worked

Logging out remembers the email and doesn’t allow you to change it making it useless for multiple accounts. You have to delete the app and reinstall it to login with a different account.

Not able to see pension balances. Spoke to Royal london customer service and they checked everything but no luck. It’s iPhone 14 Pro Max with latest version of Software v17. Try to delete and reinstall but still no result.

Useful to just keep an eye on your pension pot value and projected pension. (When they don’t break the app for people with older phones) Would be nice to have a way to evaluate the effect certain changes would make. Like how much you pay in a month, if you stopped paying in early but didn’t take till later, the effect of taking earlier or later, etc.