Rue La La - Shop Top Fashion

Posting is very misleading and false . they don’t stand behind their words. Looking at google reviews it’s all negative comments and bad experiences.

Lately, the photo of the item is missing on many articles. Has anyone else having this problem. Hard to purchase product when you have no visual.

I love looking through all the boutiques and seeing what’s in style these days and buying what I like/ love. I in the cart I wish we could cash out one or 2 things in the cart instead for everything! Sometimes I want to leave things in the cart to delete or buy the next day. I’m in Canada and the shipping costs are high. It’s to bad to lose out on items because on top of my item prices I have to pay $50 or more depending on what you buy. And duties and taxes! Wish I could buy standard shipping fee so I can shop lots more.

Be careful buying anything on this website. This company doesn’t resolve problems with BBB. If you get a product that doesn’t seem to be real they will not give you your money back. Be careful.

They have many items with great prices. When they run sales even better. Very good customer service.

I don’t trust any other site for authentic luxury items

Espanol plis

Recently ordered two items to be delivered by 5/17. The items have not moved since 5/16 with no update as to when they will be delivered. The ETA still shows as 5/17 which, as of this writing, is four days ago. I contacted customer service and I have to wait until 5/27 to reach back out in case the shipper is able to deliver. I understand waiting a few days but more than a week is insane. In the meantime, they have charged my card almost $300 and I have to then contact them again, wait days for a response, to possibly get a refund. They’ve partnered with a terrible shipping co and now it seems a lot of customers are dealing with the lowest bidder repercussion. I’ve shopped many times in the past but this is my last time considering their lack of respect for the end user.

For the second time now while perusing items on the app, I set my phone down only to later unlock it and see that an order was being placed. Unlike Amazon or other more reputable apps, it does not ask you to confirm the order, nor is there an option to cancel the order (not even immediately after the order is placed). I was shopping for items for a bridal shower and I certainly did NOT want this order to be placed. Of course there is no customer service available at this hour, so I have to wait until their call center opens. Very, very shady business tactics.

I started purchasing from Rue La and Gilt and some others way before Covid. I had a business I had children and I really did not have the time to shop per se. in the beginning, Most of these online shopping services offered really nice merchandise at discounted prices and that was absolutely fine, and if you didn’t receive it in shipping, they automatically credited your account. There were no big arguments. The reps were cordial. All this has changed tremendously and now your selections are expensive and in my opinion nothing really special. It’s a big non too beneficial change.