San Francisco Chronicle

This app is wonky. Difficult to use sometimes with voiceover on. not really accessible.

Can’t even change my credit card info. Says I have no account, which I do, and then shows the credit card payment screen for exactly 2 seconds, whereupon it disappears, and takes me through another endless loop that never works.

I have read the Chronicle my whole life, I was always happy with the content, the opinions, SPORTS, Datebook and other sections. But recently, the Chron as been “gutted”, same names of the content, but now the content resembles the spirited San Mateo Daily Journal. The Journal is good at local news, opinion and sports, to the extent it can afford to, But it is not one of the Biggest papers in California, The Chron is but it doesn’t act like it. Respectfully, the weekend sports section, is not news worthly, it is a collection of old stories. The best two months of the year for sports was always September and October, - not wanted to make you guess, pennant races in baseball, fall sports galore - high school through professional football, and all of the other sport which began ramping up for the begging of basketball and other winter sports. To me honest, your Sports section is a total embarrassment- given the cost of a home subscription, expensive! - I expect more than what you are trying to convince us is a “great paper” because it is not, not anymore. Time to up your game, figure it out. Times change but something’s remain, people what honest, high level content - professional and thought provoking and local. I hope you leaders of the Chronicle can bring back the joy of a great newspaper to the Bay Area. Brian Kelly San Mateo

I read the Chronicle for local news and happenings around town. The heavy progressive bias is a major drawback — many of the writers seem much more concerned with ideology than insight

We’ve been subscribing to Chronicle for 53 years. Recently we have had NO delivery of our paper for 4 weeks. Repeated Phone and email messages to Chronicle customer service have received NO RESPONSE!! I am withholding my August subscription payment. If I still do not receive a response soon I will cancel our subscription.

Best local newspaper ever

I had a deal about 6 mo ago that expired and have since been paying more, and for some reason even more. That’s fair, I should have kept on top of it. BUT, there was no email notification, phone call, or notification of any kind. And for some reason it went from $10 a month to $15 after this, again with no notification of any kind. Classic newspaper business dealings. I wanted to support them, and would continue to do so, but this comes off as shady and TBH the quality of there has majorly demonished in recent years. It’s a real shame. I understand there’s a revenue crisis with papers in general but c’mon, at least be up front.

Soooo tired of the link not working. And then I’m taken back to I need to subscribe. Want to cancel but you also make that difficult

Paid online $.99 for 6 months. I have an account, but when signing in, it says “password invalid” and when I click “forgot password” to reset it, I am transferred to a website that never loads and does not send me an email to change my password. Means I paid for a subscription I cannot access. Rip off.

No matter how many times the app is updated, you may find it doesn’t work. The Hearstnp site won’t load nor recognize a subscriber. Very, very frustrating.