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Keeps crashing when trying to use favorite

I just called Santander cycle customer service, they specifically said if you do not have a UK bank account and UK phone number, the app will not work for you. Please make this clear when someone downloads this app. However, I can still use my physical credit card from the US at the kiosk by the Santander cycle rentals. Again, developers, please make this information visible to people who just download the app. Or push to change it to accept U.S Credit Cards in the app.

They don’t seem to work well with international numbers, at least not with US ones. They gladly take it without verification, take money for a bike and then when you try to get one, send you an sms code that never arrives. Overall, an app is poorly made, slow.

This app su@?! balls. Sure I’d like to bike around London. But Santander thinks my zip code is invalid. Just use the zip from your hotel says Reddit. That worked but then it logged me out then I logged back in and reentered my payment info then it logged me out. No Apple Pay. Seriously??? Writing this from my destination after arriving on a Lime bike.

The app account requires a text message which won’t work for US phones. The stations won’t complete a rental with a US card. Wasted an hour

First of all logging does not support iOS password manager. Address look up is not working because of internal mongo DB failure. Does not support Apple Pay or PayPal, and my credit card payment got rejected for no reason.

Several improvements can be made to make the registration smoother. 1. Browser auto-fill 2. Sign up w Apple or Google 3. Reduce information collection such as home address. Is that really necessary? 4. Allow sign up without a UK phone number, that will make it more tourist friendly Otherwise the bikes are great and price is reasonable. Although all 3 bikes I rode had weak brakes in my experience.

My wife and our friends enjoy going to major cities and moving about the city on rentable city bikes. Such a great way to see a city. We have done this in New York, Edinburgh, Chicago, and now, London. With Santander, we were not sure which pricing plan to choose. The standard 30 minute option for £1.65 was pleasing, however we went with 20 £ option for one month. We were only in the city for three days and we were unsure if we would actually hit the 20 pound value. After we canceled our subscription upon leaving, we were given a detailed receipt and a refund for £6.30 because we did not hit our 20 pound mark. we all thought this refund was above and beyond.

My friends and I were visiting London and wanted to go biking.. yeah that didn’t happen. Firstly we couldn’t use the multi take out function and for some reason it only let us put one credit card per “code” and wouldn’t accept the same card even though it can easily pay for more?! so we basically dredged up all our cards and mind you we don’t carry that many cards and it charged us all a $1.5 fee but none of us were able to take out our bikes. We also never got that refunded despite giving up and not using any of the bikes. also my friend on the android app basically never got to the bike unlock page but it still took her money. absolutely do not trust this app if you need it in a pinch and have not used it before or give yourself an hour because we walked to 3 different stations to get an “available” bike and it just didn’t happen. Very unreliable. might as well just rent a bike in person.

The app simply does not allow you to use your membership when attempting to rent a bike, even when you’ve already paid for the membership