SBB techFiX

I have had it connecting to an agent for 2 hours now to check router nothing

I absolutely love this app! It’s efficient and quickly narrows down what your internet issues may be. It definitely provides assistance in how to remedy interference from overlapping signals as well as quick access to your interface in your router. Perhaps my favorite feature is the photo/video assist to share in real time with Tech support agents to quickly diagnose issues and save the time and money to wait for a technician. Well done Summit!

This app is very easy-to-use. The scan reveals potential bottlenecks in wi-fi performance, and provides quick suggestions for resolution. This is a great self-help tool that saves me calls to Customer Service.

Tech fix ran a scan of my network and the process was smooth. It was cool to see what could potentially be the problems of the network in my home and steps you can take to improve it. Sometimes it could be a simple solution like having to switch the WiFi channel on your router settings if that can be the cause of some lagging with your network due to heavier congestion on a certain channel that even your surrounding neighbors are on as well. By changing channel allows your router to communicate on a different frequency to avoid interference. It’s neat to see the different solutions you can try to improve your network problems you may be experiencing, give tech fix a try!

I love how accurate the app is

Helped identify congestion with my router and provided ways to improve my wireless connection and speed.

Simple and easy to use troubleshooting tool. Used it to identify my internet speed!

After running a scan on my home Wi-Fi network, I was able to learn more about what I can do to improve my connectivity. I like that the app gives easy to read and understand suggestions for improvement! This makes it very easy to self-troubleshoot. It would be great if there was also a link to call a representative if further help was needed, but other than that it is a stellar app!

After downloading the app, as well running scan show me the recommendations of how to fix any particular internet speed concerns or any interferences that could be interfering with internet.

Love the app! Super easy to use, cool color scheme. I can share secure videos and pictures with my representative and self diagnose network issues. One less call to the center! Nice update summit!