Schluter®-DITRA-HEAT-E-WiFi

First off, it just doesn’t update the time. So all the scheduling is worthless. Second of all at this point you should be able to use iOS’s facility for creating passwords.

To use this app you need to activate your account. But if you follow the instructions on the thermostat it never sends your activation email. I have tried for 9 months to get a reply from customer service but they do not respond.

This app reminds me of the first apps that were created for iOS. Clunky, NOT user friendly at all, and certainly not recommended. The very basic functions are outdated and an irritation!

Ok, it’s October 2024 and I just now read all of the reviews, that’s on me. The fact that almost all of the reviews, DITRA-HEAT - Schluter WiFi based apps on any phone are horrible you’d think the company would want or at least try to fix it. The hardware and quality of the actual product are really good…… why are you sabotaging this reputation??? I’ve spoken with my contractor who installed your system (at my recommendation) and he says his company will take this heavily into consideration when customers ask which system to purchase.

Somehow my thermostat comes on only on Mondays. I didn’t program it it that way. When I try to change the schedule and save, the app shuts down. When I try to change temp manually, the temp of the floor actually goes higher. It does not save the new manual temp. Very frustrating.

I’ve had our heated floors operating for about 8 months now. This app has some sort of glitch where I cannot turn off Sunday’s schedule. It’s heating my floors to 82 degrees in the middle of August. When I try to turn it off on the app by sliding the off button and then pressing save, it kicks me out of the app. No improvements have been made on this app in one year. Had I known how bad the app was, I never would have installed the heated floors.

Add away mode on app. Website has this away mode feature but app does not. Very strange why app would not have this because it’s such a great feature.

We installed Ditra system 3 years ago and we love it. Set up our schedule and always have a warm floor. I found it simple to set up and utilize.

After meticulously creating a schedule on the last version of the app, the save button has been moved in the newer version. This makes it impossible to save changes as the save button is now too close to the bottom of my iPhone and when I try to tap it it exits the screen without saving. Such a pain, and unfortunate that it wasn’t caught in testing. The floor is great the app is not.

Dear Schluter, your standalone app controls my ditra mats. This would be commendable, if it was 2010. Create an integration, Alexa skill, HomeKit, Google Home, matter, API, etc and let your interface be managed by a team that keeps up. Those of us that invest in products like yours have likely invested in smart homes. Dont turn into Blockbuster. You’re a billion dollar company with great products. You can do a lot better.