Securus Mobile

Deposited money into the account twice since Saturday it is now Tuesday and it has yet to reflect on the account and i can’t receive calls from my loved one

This app was designed by a monkey. Nothing is clear, no instruction or way to tell what you are signing up for. And the online assistance is implement useless. They clearly are designed to take your money and not give it back when you dispute it.

I have a loved one currently incarcerated and has been trying to call me for days . The calls comes through I answer press 1 when it tells me yet it doesn’t recognize that pressed 1 to accept the call and these people gave me the run around 3 times to come back and tell me that this happens from time to time and sometimes it’ll correct itself other times they can try to fix the problem. They told me that the ticket will take 30-60 days to resolve and yet it may not resolve . So I guess I’m not supposed to be able to communicate with my loved one . They’re no help and it’s ridiculous that I could have to wait 30-60 days and they still may not be able to correct the issue

I been tryna use it for the first time I already have the account and it’s not letting me use the messages or log in I been sending mails so someone can help me to log in but I can’t my people sending me messages and I can’t opened the app

App crashes Delayed delivery Terrible customer service!!! Complete opposite of convenience

Estoy teniendo problemaS para actualizar la aplicación y no me deja ingresar a la cuenta

I’ve tried multiple times over multiple days using multiple credit cards to add “text connect” points. Every single time, there is a “network error”. I haven’t seen suspicious charges show up on my cards (yet) but this seems exactly like what scammers do, so I’m rightfully worried. I’m using iPhone 8 on the latest iOS for it (16.7.10) so I’m sure it’s not an issue on my side. This app simply does not work.

Phone calls rarely work and take repeated calls (5 or more) before you receive the call. Update: Now I can’t accept the charges. The service gets worse everybody. Truly, a bunch of idiots working at this company. Another Update: I have perfect reception and the phone calls are not received. Truly, a bunch of idiots working at this company. Yet Another Update: Cannot even log in. Truly, a bunch of idiots working at this company. And Yet Another Update: Call just ends after 15 minutes. No message, just ends. Truly, a bunch of idiots working at this company.

If I could give zero stars, I would. It is 2024. This is by far the worst thrown together app I’ve used. No notifications come through for new emails. Turned everything on, but nothing. No way to delete contacts, told to call to do it. Then customer service (IF you can even speak to an actual person after jumping through hoops) can’t even remove them. Need to add the ability to delete sent emessages from the sent box. I have to go online to the website to do this. We pay entirely too much money to this company to have such garbage service and a non working app with less than bare bones features. These things should be accessible and available by default. What exactly does this company do with the billions that they make off of us?

Never get connected to my loved one. And Securus plays the blame game on Verizon. Verizon has checked my service and they can prove that Securus phone calls never make it to Verizon! This is a Bulls..t company. I hope someone files a class action suit against them as there are multiple inmates that can’t reach their loved ones either. Just my opinion and thoughts!