Smartsupp

Why are you people like this? You can offer free subscriptions so we can block bot user from the website without paying? Tawk.to offer free service. Work on that dude.

after installing to try this on our site we decided it was not what we are looking for, just like any other app on shopify we installed it. Than we noticed it would not come off our site. We looked for any code and NON what so ever. We contacted the developer and it has been over 2 weeks now stuck with an app that doesn’t work and they refused to help no matter how many times we asked. HORRIBLE EXPERIENCE

I’ve been subscribed for some time but after canceling my last subscription I couldn’t text anyone anymore because smartsupp wouldn’t let me view that section anymore if I don’t pay for the app…,, it’s weird

The app notification system is inconsistent as notifications sometimes don’t go through. On the other hand all features of the app is restricted to paid version only which makes the non paid version useless and the cost of service (premium) is on the high side. Please fix the app or restore back to previous versions as the new versions are disheartening.

This app is crab. No free access to ban unnecessary visitors. Charging high subscription fees. I hate your work tbh. Zero rating

I have been a long customer of Smartsupp. Though it presents the functionality you would expect, it also comes with a significant reduction in your site’s performance. This hurts your page speed, and other core vitals that are crucial for your visitors’ experience. When I asked for support in this issue, they told me that it would take time. I followed up half-year later and they copy-pasted the same template responses without any indication that they actually intend to solve the issue. It is important to note that in the meantime they INCREASED their pricing to allow the continued quality service that they offer their users. When I voiced my disappointment they offered me a small discount towards my NEXT annual billing cycle - which effectively locks me in for another two years without having to solve anything. If you care about your site’s performance, please avoid the mistake I made by using this service. While it functions as you would expect, their support is horrible, and the overall decrease in site performance is something one should consider. The mobile app itself is also very slow and buggy, it always has been as well. It is not a smooth experience you would expect from a basic messaging application.

 forces me to use standard version and I can’t go to the free version.

I can’t receive notifications

This app is awesome, easy to use. I’m starting with a free version and after I get some business I’m going to get the rest of the features. Really good, more then I expected.

I love the App, best Chat app for websites, amazing design and easy to be used, I really love it.wooow