Smou

La peor app que he utilizado. Lenta y va cuando quiere. Muy mala en todos los sentidos!!

What a joke. This clunky app takes you through the most painful onboarding process just to present you with annual pricing. I’m here for weekend. Guess I’ll Uber then and pollute the city.

The app is full of bugs, constantly freezes, most of the time the app doesn’t show the nearby stations or you have to wait for up to a minute for it to show anything on the map. Absolute garbage!

Estic utilitzant un iPhone 14 amb connexió a internet 4G, però: 1. La càrrega del mapa i les bicicletes disponibles triga una eternitat. 2. Sovint, el mapa indiqui que hi ha bicicletes disponibles, però quan intentes agafar-ne una, totes estan indisponibles, fins i tot quan utilitzes la funció de reserva. 3. El lector de codis QR és el pitjor. Triga molt de temps a llegir el codi QR i moltes vegades he de introduir manualment el codi. Tot l'equip de desenvolupament hauria de ser substituït per algú que sàpiga com programar una aplicació.

Useless app! Half the time the app doesn’t work. The other half the card doesn’t work! Spend ages trying to find bikes that haven’t got the red light to say they’re not working, and the ones that “do work” often don’t unlock. They say that they’re unlocked, but then you can’t release them and if you make a reservation and try to take the bike you’ve reserved it refuses saying there is an active reservation… yes, me! 🤦‍♀️ got it to try and make my 3am journeys home from work a little safer and easier, but honestly it’s more hassle!

Desde que es va passar a la app hibrida va de mal en pitjor. UX desastrosa. Súper lenta. Molts “bugs” que apareixen continuament. Ajuntament que feu amb els diners publics!!?? Com a usuari de bicing estic encantat amb tot lo relacionat amb les bicis (excepte el manteniment), pero tot lo que es software no ha funcionat mai del tot be.. i ara a sobre feu una app híbrida que dificulta viure a la ciutat

Always crashing or shutting down, shows ghost bikes that never exist and if they do theyll have either broken steering, brakes or another fundemntal aspect . More and more people are getting frustrated ever since the merger with smou . Now after a midday update .. the app has revoked everyones memberships and is requesting them to buy another plan?!?

Riddled with bugs, half the time it doesn’t work. Not, in any way whatsoever user friendly. The designer of this app truly their users.. they unashamedly make no effort at all to improve the quality of the app.

Literary 2/3 of the bikes doesn’t work. Numerous situations when you rent out the bike and after one minute realize that it’s damaged and barely rideable. Situations when you reserve the bike, come to a parking and there is literally no electric bike that you reserved.

The app keeps crashing, logging me out, not reserving bikes and is very slow. It is clear they have tried to make it the cheapest way possible and they do not care about customer service or even having a working product. I really don’t believe they can even change it to make it better because they don’t want to because I’m very sure there are hundreds of users that have problems daily and make complaints but they don’t seem to care.