SOCAR Malaysia

Not maintained car Late response Live chat Horrible CS team with Worst service Too much requirement for verification Unefficient process

I’m a regular user for so car. Everytime i used this car shareing i feel it’s quite useful and effective for both car owner and user. Car condition is very good and accessibility is good as well. And with the app, you can lock the car which is very easy for me. I’m surely recommend this platform :)

5 star for service - had no issue with a service and when I reserved SOCAR, it was very cozy and comfortable to enjoy service. True service is how companies respond to issue, and SOCAR nailed it.

I booked 6 seater car and suddenly change my booking to 4 seater car. I have to book grab car and went to destination. It took about 30 minutes, affect all my planning. And I want to return the car, it shows error and I request car collection also cannot. At the end I parked at Socar parking zone, it stills cannot return the car.

The cars are always late and even tho you paying huge amounts they still don’t send you the car on time .

We stuck at cameron highlands but the car suddenly cannot unlock. And the agent late response for almost an hour and advisable to get locksmith to unlock the car which we needed to pay first. The live chat support is very slow response. The live agent rushing to end the call instead of solving the problem. PLEASE FIND ANOTHER APPS OR RENTAL CAR!!! Not advisable to use this app

Hey, I’m fine and don’t give a damn about your car laying around all over the city instead in their designated car park, because I have been trying to contact, email, and even use TREVO, just to find your hotline. I am fine calling the towtruck to take the car that I rented on yesterday to send it back to its parking area. I don’t care about your policies. I will lodged a police report for this matter if you do not respond within 24hours. In the meantime, I will call a towtruck to send the car back because it’s causing inconvenience and my eyes hurt looking at your stupid car infront of my house.

Please fix your app, it sometimes does not work at all

System error make me can’t get the car I booked on that day. The car also not at the place too. Also failed reply no want answers my live chat how to solve it. But billed me due to extend hour which I had never ever drive the car. No refunding.

I am not smoking in the car but socar charge me penalty smoking. I need to pay rm100 with law letter even not smoke. I am not using this apps anymore👎🏻👎🏻👎🏻