SolarWinds Service Desk

Notifications are delayed by days and hours. App works while it’s open but still seems broken compared to how good it worked before IOS17

I appreciate the stability and ease of use of the app. Allows me to track my and my team’s work items and progress and update tasks quickly and efficiently

This app works flawlessly for me. Makes it easy to make tickets on the run and runs super smooth. Feel like it runs better than the web app at times. If you use Solarwinds as a ticketing system, this app immensely betters the experience for resolving tickets and making tickets on the move.

I’d like to be able to view the Problems section from the mobile app, as that’s what a large part of my job entails. Not sure why we can see just about every other section besides Problems from the app.

No support whatsoever

Very useful, I wish however I could see the audit trail from the app.

The ServiceDesk mobile App is an outstanding product providing significant productivity improvements for our HELPDESK front-line services. There are only a couple things you cannot do from the app, otherwise Id give it five stars.

It’s Incident searching engine is gravely unreliable. Giving your results of everything BUT what you are searching for.

Great app, but I’d love to be able to pull up the “Problems” section from the mobile app.

SW service desk mobile application is really useful to respond quickly for incidents. I also love the fact that they have a QR reader for the computers/ asset management. Easy to get the computer info with one quick scan even if the computer is off. In overall, it is ideal for any IT department.