SolarWinds Service Desk

I am constantly having to force close the app. If I leave the app to move to another one when I come back, it just loads a white screen. Recently, I have even experienced the app blinking out to a white screen while I am using it. When it is working and I can access the futures it’s fantastic! It has everything I need to address and my helpdesk on the go. Enhancement request: -Read only dashboard in the app. -an option to open links to incidents in the app instead of the browser version.

My team and I often see a blank white screen when you open the app from a notification or just opening it. The app has to be closed and reopen constantly in order to refresh information. Please resolve!

Works well and they listen to feedback

Notifications are delayed by days and hours. App works while it’s open but still seems broken compared to how good it worked before IOS17

I appreciate the stability and ease of use of the app. Allows me to track my and my team’s work items and progress and update tasks quickly and efficiently

This app works flawlessly for me. Makes it easy to make tickets on the run and runs super smooth. Feel like it runs better than the web app at times. If you use Solarwinds as a ticketing system, this app immensely betters the experience for resolving tickets and making tickets on the move.

I’d like to be able to view the Problems section from the mobile app, as that’s what a large part of my job entails. Not sure why we can see just about every other section besides Problems from the app.

No support whatsoever

Very useful, I wish however I could see the audit trail from the app.

The ServiceDesk mobile App is an outstanding product providing significant productivity improvements for our HELPDESK front-line services. There are only a couple things you cannot do from the app, otherwise Id give it five stars.