Sonder: Wellbeing & safety

Very poor communication skills, no follow-up, as promised, the best use of the app is to be deleted

My employer requires this app to access certain services. So getting advertisements about other unrelated services, cyber security scams etc got annoying enough for me to disable notifications entirely.

Let start up mindset running a well being company is a mistake, lack of personal care. Non responsive call, stay away.

As a uni student, I downloaded this app and thought I could reach out professional counselling services. However, they don’t have such services and the staff only give me suggestions such as using planner/ plan ahead, or contact uni welling being services (which I already registered and on the waiting list) or beyond blue. Very disappointed. I am wasting time to get suggestions which I already know.

I travel a lot, often on my own and own long distance. This app is not only excellent for physical and mental health, the safety part is fantastic! I forgot to stop tracking after hours on the road and I received 3 calls, messages and notification. I felt cared for and noticed. Thank you for checking in and tracking me!

You can’t just talk to someone and be open They will call cops on you, tell your family, tell your work Don’t use this Worst support personal who doesn’t care and just refers to police

For an App and service that brags about providing 24/7 support and human contact within 30 seconds it failed to delivery either. NSW Health invested in this service to assist those battling COVID and certainly did not get there moneys worth. Very disappointing.

I am interested in this app it looks good but I put in my email and there’s no code so I contact support and there no help I don’t recommend this at all! Try life 360 they never disappoint you I’ve been using it for 3 yrs now and I love it!

I reached out to Sonder when I was struggling with my anxiety and depression which had hit a real low point. I explained my circumstances and why I was struggling and I was only met with “I’m sorry that sounds really hard” through the convo and because I wasn’t suicidal at that moment it was like I didn’t really matter and wasn’t really heard. Sonder was like the last resource I used to try get help and support and they couldn’t offer anything to help me. For an app to have a soul purpose to offer help I was left feeling even more alone than ever.

I was so pleased to have the caring support of your staff after isolating at home after testing positive to Covid. I hadn’t heard from NSW health for more than 36hours after my result and it was great to be able to discuss my concerns with a nurse. The nurse also gave me a web address which ultimately put me in touch with NSW health later the same day. Excellent service.