SplashID Safe Password Manager

Been a long time user. The app is getting slower and sometimes unresponsive during the unlocking process. Maybe Face ID is not so compatible. Especially on iOS 13. Hope developer can look into it.

Been a SplashID user since Palm era. The update brings stability. Would love to be able to delete unwanted picture icon. Tried to do that on desktop version but it seems added icons not being synced to it.

Hi, The record fields on the mobile app does not reflect as the one on the desktop version. Sometimes it even displays rubbish characters. I would have given 5 stars if it wasn't for this issues.

Thought it's a permanent purchase. Purchased and used it more than 5yrs then they change to cloud sync and force customer to pay monthly/yearly subscription. Now I cant access to all my record. I need to pay for 1mth to retrieve my data and I'm migrating out from them. Total rip off!

I highly don't recommend this app. I once used this iPhone app extensively and made lots of back up files. I lost that iPhone and got a new iPhone. I installed the app on the new iPhone unfortunately discovered that I can only import my backed up files if I have the more expensive desktop version to import my backed up files and should then sync the backed up files to my new iPhone. This was made known to me after enormous emails between support & myself. The only work around if I don't want to buy the desktop version is to key in all my data back to this iPhone app. The features and user interface are good but it's useless when you have to depend on 2nd device to recover your important information and passwords.

Have been using this app for a long time. No issues with it, so far.

1. Product has severe bugs such as changing your e-mail in offline mode permanently blocks access to your data with no ability to recover. There are no warning messages and user's are expected to have read documentation like in thr 90's to know that. This is important if you didn't want your information on the public cloud. 2. In offline mode, your master password appears to be sent to their server and is used for login on the web. Even though your records are offline, your master password is there. 3. After contacting customer service, about buggixing (1) they refused to fix or help with recovery. 4. Customer service mentioned their platform is too old to fix. 5. Corrupt records have and may randomly occur. 6. Possibly cheaper and more effective to use the "lock note" function in Apple notes. 7. App startup speed is slow. 8. Many other way better products on the market.

Issues have dramatically increased on SplashID ver 8.4.2. To the point that it will not open and more recently changed my password without my involvement. I literally had to use a third device and disable the internet to open it and change it back to my original password. Additionally, the data and icons keeps duplicating as. Well as changing the icons to unselected ones. Worst, no matter how many times I delete the duplicate files and icons, they get worse to the point where I’ve had 4 identical files with different types and categories. It’s like it has a growing rash. I strongly recommend that you avoid this version until it is fixed. As for version 9, the major issue is the infestation of duplicate icons. This is caused when you might have several credit cards from the same store. It will create a n icon for each duplicate type of file. The worst part is the time required it takes to open the app after you enter the password/verification code. Especially when you have poor internet service.

I’d been using SplashID on my iPhone and Mac for fourteen years (one of the developers was a neighbor), and for most of that period the company seemed functional. Now I strongly recommend checking the Better Business Bureau web site for the complaint against them which the Bureau upheld (though “ransomware” may be an exaggeration.) My recent experience has been similar to the complainant’s. The company seems to have failed to deal with denial of service attacks, and my app has stopped syncing, with symptoms _different_ from those on their web site’s support page. (‘“Loading” spins for a while, nothing happens, then it says “Updated” for the current time.’) Their remaining support person has no knowledge of networking and inadequate writing skills; as other reviewers here have noted, he usually just sends an auto-reply. I was able to work around that temporarily by cc’ing their feedback address, but even the non-automated responses merely offered to re-do the whitelisting which had already failed. When I pointed this out in block capitals and orange letters, and pointed out that he hadn’t even asked for my network setup, I got an incoherent response. One possible interpretation was that I’m not allowed to have an Ethernet connection on my Mac (in addition to the WiFi router I’d been using successfully with SplashID for years.) When I asked for clarification, and then escalated to their Business Development address, I stopped getting any response at all. This was once a good product; I liked the ability to synchronize locally rather than trusting the Cloud. I’m sorry to see what’s happened to the company. Later: I experimented with various interpretations of Ram’s instructions; nothing worked, and I still have not gotten a response. I’ve reported SplashID to the App Store, and I suggest others who are no longer getting support do so as well.

Last week my SplashID app stopped working. I could log into the app but when I selected a record to view a pop-up window appeared for me to Subscribe or Restore Purchase. I renewed the subscription through Apple subscriptions immediately yet the same pop-up screen continues to appear. I reached out to customer support over a week ago; they are unable to resolve.