SplashID Safe Password Manager

SplashID rises above ordinary password managers because it also stores other data. You can configure each record to add PINs, security answers, alternate URLs. You can use it for safe storage of anything such as locker combinations, credit card numbers, and much more. I’ve been using SplashID for nearly 15 years! They keep it up-to-date and for any problems, tech support is there with a personal response.

They won’t allow you to export your data unless you upgrade and purchase a subscription. Moving all my data off and into the new Apple Passwords app.

Have used SPLASHID for years with no issues at all. Now with this new version 9.3.9 it is BAD!!! Can’t sink between MacBook Air and iPhone. And yes, they are on the same wifi network. Plus, why do I have to initiate the sync? Then when I ask for help I get some belligerent tech support person. Not what I payed for!!!!

Kept crashing during sync about a year ago so support provided directions on how to fix, which took me a huge amount of time to implement as i has to curate data… And now it keeps crashing again! I’m giving up on this thing - slowly migrating what i need then delete

If you have a typo in your email or some other error when first setting up on a new device the only way to fix it is to completely delete the app and reinstall. It’s also super-frustrating that after purchasing lifetime licenses for my entire family, SplashID has discontinued active development on this product and spun off a new product with different licensing.

I’ve been trying to cancel this subscription for years to no avail. There is no cancel function in the app or online and customer support simply tells me it’s apple’s problem but apple says I am not subscribing to the service through the app store. Use 1Password instead. Better app, better customer service.

Support is not helping, have no access to all my data after I upgraded to iPhone 15 and I used Face ID for log in. Now I know I should have stop using splash ID years ago. Only think they care is monthly subscription. Don’t waste your money.

1. Product has severe bugs such as changing your e-mail in offline mode permanently blocks access to your data with no ability to recover. There are no warning messages and user's are expected to have read documentation like in thr 90's to know that. This is important if you didn't want your information on the public cloud. 2. In offline mode, your master password appears to be sent to their server and is used for login on the web. Even though your records are offline, your master password is there. 3. After contacting customer service, about buggixing (1) they refused to fix or help with recovery. 4. Customer service mentioned their platform is too old to fix. 5. Corrupt records have and may randomly occur. 6. Possibly cheaper and more effective to use the "lock note" function in Apple notes. 7. App startup speed is slow. 8. Many other way better products on the market.

Issues have dramatically increased on SplashID ver 8.4.2. To the point that it will not open and more recently changed my password without my involvement. I literally had to use a third device and disable the internet to open it and change it back to my original password. Additionally, the data and icons keeps duplicating as. Well as changing the icons to unselected ones. Worst, no matter how many times I delete the duplicate files and icons, they get worse to the point where I’ve had 4 identical files with different types and categories. It’s like it has a growing rash. I strongly recommend that you avoid this version until it is fixed. As for version 9, the major issue is the infestation of duplicate icons. This is caused when you might have several credit cards from the same store. It will create a n icon for each duplicate type of file. The worst part is the time required it takes to open the app after you enter the password/verification code. Especially when you have poor internet service.

I’d been using SplashID on my iPhone and Mac for fourteen years (one of the developers was a neighbor), and for most of that period the company seemed functional. Now I strongly recommend checking the Better Business Bureau web site for the complaint against them which the Bureau upheld (though “ransomware” may be an exaggeration.) My recent experience has been similar to the complainant’s. The company seems to have failed to deal with denial of service attacks, and my app has stopped syncing, with symptoms _different_ from those on their web site’s support page. (‘“Loading” spins for a while, nothing happens, then it says “Updated” for the current time.’) Their remaining support person has no knowledge of networking and inadequate writing skills; as other reviewers here have noted, he usually just sends an auto-reply. I was able to work around that temporarily by cc’ing their feedback address, but even the non-automated responses merely offered to re-do the whitelisting which had already failed. When I pointed this out in block capitals and orange letters, and pointed out that he hadn’t even asked for my network setup, I got an incoherent response. One possible interpretation was that I’m not allowed to have an Ethernet connection on my Mac (in addition to the WiFi router I’d been using successfully with SplashID for years.) When I asked for clarification, and then escalated to their Business Development address, I stopped getting any response at all. This was once a good product; I liked the ability to synchronize locally rather than trusting the Cloud. I’m sorry to see what’s happened to the company. Later: I experimented with various interpretations of Ram’s instructions; nothing worked, and I still have not gotten a response. I’ve reported SplashID to the App Store, and I suggest others who are no longer getting support do so as well.