Sprout Social

As a streamer and content creator the app does exactly what I need it to. I can use the mobile publisher flow to share pics to multiple social profiles. Specifically I can easily add music to my images posted to instagram! 🎶🎸 Then I can generate reports on the go to see how well my vinyl collection posts are being engaged with!

I find this app extremely helpful for organizing and scheduling posts for my 4 businesses, but it is slightly complicated to figure out. There should be more videos or step by step instructions on how to use each section of the site because not everyone finds it easy to figure out on their own.

As a sprout client for 4+ years, we have been very happy with the service, and enhancements they continue to make YoY! They make our job easier, save our team time, and give us the valuable insights we need to be great at what we do!

I noticed in my Smart Inbox that certain messages weren’t being shown, even though I was seeing them on my desktop. I updated my phone, restarted it, closed the app, and still, missing messages in the Smart Inbox even though I had every source selected. I finally decided to delete the app to clear the data, hoping that would help but now when I try to download it back to my phone, it times out and nothing is downloaded. Now I can’t even check the few messages on my phone, which is unfortunate since it is essential for me to view notifications while I’m away from my desktop. Hoping there’s a fix soon!

The new update broke the app… I can’t view FB private messages. Constantly, receiving a message that there is no history found. Clearly, the customer messaged us and I can see it on the desktop just fine. Deleted the app multiple times, rebooted my iPhone 15 pro max and still have an issue!

Your last 2 updates haven’t allowed me to post scheduled Instagram posts. I can copy my text but the min I tap Open Instagram I don’t get a preview of the scheduled photo(s). I also wish I can see stats in the app

For some reason I no longer can edit my app notifications, it’s just greyed out?

The app does not do half of what the browser does in regards to loading content and being able to respond to messages and comments. Half the time I’m stuck with “forbidden” error and support is stumped. With how much we pay for this service I’d expect an app that functions 95% of the time and not 20% of the time.

There’s a ton of bugs within the latest update. Kicks you out if you’re not in it constantly, then doesn’t open properly when you’re forced to log back in. Doesn’t tag/@ properly on desktop or mobile - you have to select one platform, tag/@, duplicate and tag/@ again. Repeat the same process until all platforms are done. Their suggested scheduling times don’t match the actual platforms suggested times, so you’re constantly wondering who’s the best: the actual platform who has real time data, or a subscription based application that your company is paying $$$$$ for. The reporting data doesn’t give you any more information than what you get for free with your business accounts on your FREE platforms. You’re paying money for a tiny bit of convenience. That’s it.

I like that I can manage parts of our social workflow from my phone, but I’d like to see more social networks available as compared to the web app. Update 2/8 - I’d really love to see more TikTok options in Sprout too.