Syrp

The company basically died and has been bought by Manfrotto. For those who acquired their products it was a nightmare to use: unreliable wireless connection, the app was constantly crashing, after years waiting for updates they finally gave up and move on other projects. Some of us invested thousands of money in their devices that was unusable. I personally bought 1 Genie mini 1st gen and 3 Genine mini 2nd gen for a total of more than 800$. I have never been able to fully use it ! Now they are trying to take down the app, so if you still have their products you will basically have nothing to control it.

Inutilisable sur smartphone l’échelle tactile de réglage des rotations est inutilisable. C’est à croire que les ingénieurs ne savent pas pour qui et quoi il travaille. J’ai jamais pu le servir de mes 3000 euros de matériel Syrp s’en m’arracher les cheveux et perdre de l’argent en temps de production. Foutage de gueule.

I’m cinematographer and a developer and I can’t tell the hardware is pretty good but there’s nothing worst than this app. I had already written a review to tell the problems I had and offer some feedback to help solve them. But mu message have apparently been deleted has I can’t see it there anymore. What a terrible way to solve problem... Anyway I’m pretty angry because I have a new bug and this one is blocking as I can’t use my Syrp Pan&Tilt anymore. Basically the upgrade process keep falling. I’ve read the troubleshooting about possible interferences. But I’ve disconnected ALL devices around me that I have access to. Now there are only 3 wifi devices from my neighbors. But it keep failing. Obviously I can’t shutdown the entire planet... and honestly I never heard excuses... Just make your hardware software connection stronger or offer a wire option to upgrade. At this time I don’t feel I have a reliable professional product in my hand but more a toy. Pretty disappointed until you will give me a correct customer service. For the price I’ve paid your products, it’s the minimum!!!

Easy to use, you have the possibility to control each unit independently, each can perform a separate timelapse. Start and end points allow for easy setup. The waypoints are difficult to understand at first but after a while it becomes clear and a fast way to put keyframes. Bugs were pretty rare for me since 40 timelapses and even if the app bugged, my timelapses continues without issues. Good job syrp, can’t wait for the bulb ramping feature!

Est ce possible de le mettre en français ? Je réserve mon avis, je la reçois demain

Manfrotto what are you doing with this garbage. So disappointed I spent so much money on a product thats completely unusable. The instructions don’t even tell you which app to download and then both of the apps cant find the genie at all. The genie doesn’t power on or off (just powered on all the time) so its just a rubber piece of garbage. I wish it wasn’t. It looked like it was gonna be much better. This makes me question Manfrotto’s other products. Oh and it doesn’t come with the cable to fire the shutter!! What the…. That’s the whole point of the product. So even if it did work I wouldn’t be able to use it until i spent some more money on the cable

This app is horrible. The equipment I just purchased is useless because it requires an update and fails every time I try to update the hardware. It should not be nearly this difficult.

This app works so poorly. I’m using the genie mini, just trying to execute basic pans for video. Constant disconnects, and worse, the record button often doesn’t appear at all after resync. Using the app every day in the field, I have to say that it’s truly awful. The old beta Genie app was way more reliable, worked in portrait mode, and was just all around superior. I’ve been a Syrp loyalist for years but this pain of using this app compelled me to write this review.

The app won’t even open on iOS 14. It crashes immediately. So continues the long legacy of horrible software from Syrp and the continuation of their of making really nice hardware that are no more useful than a paper weight. Worst investment I’ve ever made. I would sell all of my gear but I would feel the guilt Syrp clearly doesn’t have about taking someone’s money.

I might not be using this the same way others are but it works very well for panning and tilting a camera for video streaming events. I wish there was a way to connect and control the genies with WiFi instead of Bluetooth. The Bluetooth has range and reliability issues. They can be worked with, but not as rock solid as I would prefer. Even something simple like, buy a router, set the ssid to xxxxx and the password to xxxxx, then connect the iOS device to that network, connect to the genies and you’re ready to go. I would think that would even make the update process go smoother. I’ve never had an update work on the first try. Later, you can add a screen to the app to use Bluetooth to let the genie know which WiFi network to use and what the password is. That can wait. I’d gladly put a dedicated WiFi access point in the room with no internet connection just to get some range and connection stability.