Tax Refund Italy

This was clearly released early The app adds letters to your name and passport no. Almost at random. Many shops don’t use it. If they do, with incorrect numbers it fails at the airport. Global blue seems much better and more widely accepted, Advice: Check all details in the app remain accurate Use global blue instead Look for shops accepting global blue Keep calm and give up on tax refunds if using this app

This app doesn’t work. It’s super basic and just repeats what is written on the envelope. It doesn’t scan the bar code despite claiming to do so. So I tried typing in the information from the barcode and it still doesn’t work. I went to the customs office and received and electronic stamp but the form and directions don’t talk about this at all. There is no telephone number, email or faq section. Would rather shop elsewhere and avoid this company.

Whoever builds apps as awful as this needs to quit and get a nice easy job they can actually do. Don’t bother installing, it’s quicker and easier to queue at the airport.

I placed my information in the box after I got approval from the person in the airport. I am unable to see my refund.

I completed and submitted my VAT refund forms at the Tax Refund office in Rome Fiumicino Airport in mid-June 2022 for a refund back to my credit card. It is now mid-September 2022, and no refund has been received. I reached out via email to the company using the email address provided on their website two weeks ago, and have received no response. Abhorrent service, but lesson learned—opt for euros in cash.

I have iOS 12 Pro running latest OS. Cannot update Passport info. Crashes when clicking Update on the number/residence page

Failed to scan passport, would not recognize in network receipts.