Tend Dental

Everything with this place is a joke, to screwing up your services to billing to everything in between. The app forcing you to call billing department for ridiculous things where mangers just always happen to be in a meeting.

This is the perfect app for busy professionals to help them keep up with their dental health. My only issue with the app is the inability to add appointments to calendars other than Apple's, such as Google or Outlook.

App has very limited information. Only use is for booking appointments. But you can’t view bills with breakdowns on the app. If you just want your annual cleaning thats covered by your insurance its a great place but be wary. They went ahead and gave me flouride without my knowledge and consent and surprise surprise its an extra service charging me an extra 60 bucks. They also lack in communication with your insurance provider. Charging you an insane amount without knowledge that the insurance provider has already sent them a cheque. They also lure you into procedures saying that its covered only to be charged a few months later.

Decent app, poor dental service. This company is trying to bring corporate scalability to dental care, but that means that you will never have access to your dentist. They take more patients than they have time to provide care for. As an anecdote, I was forced to wait 2+ months for an emergency. Emails will be ignored, calls will be outsourced to non-medical receptionists who will not be able to help you. Do yourself a favor and get a traditional dentist. I’ve never seen a health care provider be as negligent as Tend.

Initially had great experiences with the actual Tend dental practice I went to. Now, I keep getting surprise bills from Tend (corporate) from visits 8 months - 2 years ago. From what I understand they got a new billing system and are re-processing old bills. I’m being charged for things that the actual office told me they’d cover. Getting conflicting statements from the bills vs. customer service. The corporate customer service is hard to get ahold of, unresponsive, unprofessional, unhelpful, and has 0 empathy. I no longer recommend Tend to anyone and I’ve gone elsewhere.

The best dental facility they’re professional on time and explain everything in detail what you need

This place will offer services they confirm are covered under your insurance and then bill you. TEND also offered incentives to refer friends etc… after their first visit both will receive a referral incentive which never happens. I’ve canceled future visits my friends will too, and they can keep the fake offers from flooding my inbox! No thank you.

No permite cancelar visitas

Had a perfectly wonderful experience at Tend this morning. They were incredibly punctual, pleasant and efficient. Dr. Lee with her assistant, Barbara took care of filling a cavity. I admired their kindness, professionalism, and courtesy. A wonderful and painless experience.

This company tries to be the next best thing since sliced bread, but they can’t even validate your insurance prior to your visit. I submitted my insurance card and information prior to my visit, and they confirmed they accepted it. They conveniently did not tell me they were NOT in network. So my insurance informed me they will only cover them as out of network—a measly $70. Which means my insurance really doesn’t cover it. Imagine being misled by your dentist, who claims that accepting your insurance doesn’t mean they’re in network. It just means they’ll take it as out of network. Why on earth would I choose about of network provider? That’s just as expensive as not having insurance at all.