The Dog Food App

Stunning app and amazing service they deserve your support

Bad service, snarky staff and broken promises. App declined my payment, it payment provider confirmed it has been approved and they had taken my money. Ordered based on their same day delivery Ad, was told delivery in 3 days after I’d completed the purchase. Not worth the effort.

Have had unbelievable service from them. Same day delivery by a friendly courier. Queries answered immediately, competently and with so much helpfulness.

Thank you Great service Ordered this morning and same day delivered Well done

🙌🏼

Same day order & delivery! What a service. Thank you!

Honestly I love this service. It’s such a good initiative and the staff are quick to respond when you need support. I love how you can wish list items by pet and the various great specials. Definitely something I would recommend and will be using myself. There are however, some glaring issues with the app that bother me. 1. It’s slow. It often freezes or lags and hangs. 2. The UX is terrible. From buttons that are greyed out while still being enabled. To buttons overlapping the sides of pop ups and modals. The worst one I have seen so far. You can’t even view your cart without first adding your delivery details. You can’t click out of pop ups either and the navigation will just layer page upon page upon page without closing previous pages. Meaning the back button will need to be pressed 10 times if you have been exploring for a while. This also contributes even more to the app being slow. Overall it looks like an app that just released as a POC. I expect better from something that has been around for a few years.

I am truly disappointed. Firstly, the app malfunctions more often than not and one has to keep deleting and reinstalling it. Secondly, on both occasions that I have ordered dog food on the app, it arrived later than the ETA (of atleast 3 days) and no efforts to convey the delays were made. (They promise same day or next day delivery but that has been a lie in my experience.) Thirdly, there is false advertising. They lure you in with invalid promotions. Lastly, their communication is atrocious. It’s as if they are doing you a favour, and not that you are a paying customer. The products do actually eventually arrive, so that is what has set them apart from scammers thus far.

I find it so difficult to navigate this app- so frustrating

Installed the app multiple times. Simply never opens. Loads opening screen and then hangs.