The O2 Venue App

Worst experience how to get to an event

Imagine being a legitimate business and your app showing stuff like ‘test event 1’

The AXS app is much better. With The O2 app the tickets are appearing and disappearing randomly. I won’t use this app till it will be more mature. I think the link between AXS and O2 doesn’t work well.

Couldn’t log in spent hours trying

Despite repeated attempts I don’t receive the email for password reset. Rubbish app.

The app is appalling we have been here 1hr trying to download the tickets

Yet again, I visit both the AXS and O2 apps in a vain attempt to find the tickets I booked. No sign of them even though I have received several emails from O2 with information about the concert. Really, really poor app. More time wasted queuing up to collect my tickets. One star is generous.

Spent £768 on ringside seats for the Chisora fight , but they are not showing on this site or AXS site and you can not find a phone number to talk to anyone . Tried email but nothing . Got seat numbers and booking reference, hope that’s enough on the night

Tickets won’t transfer. Followed all instructions.

It’s terrible to use. Won’t acknowledge password. Signing in via Apple doesn’t show any tickets. Something goes wrong every time I try and send email. I have purchased Killers tickets and can’t see us being able to get there at this rate! What a diabolical way of operating!