Timely - Salon & Spa Software

I love it. The data collection and reports is what keeps my business booming. There are a few things I wish it could implement such as a fixed phone number format. I need to search a client using last 4 digits of a number but if a number is all in one line such as 6475506980 - it does not search the last 4 numbers. If they could change that so it sticks as one format such as 647-550-6980 - it would be off the walls amazing!

Would give it a 5 star if it was logging in successfully, love the website.

Tried to set it up. Gave email and password. Then when I went to login. Password wouldn't work. Just goes to Internet. Not even app

Excellent app. Easy to use always updating. Latest terminal payment sync with the system is a game changer.

The iPad version of the app needs me to log in every few days but the iPhone version never has this problem. Very strange don’t you think? Please fix it.

Great app but since 2 weeks there is a bug in taking cash payment showing change given to clients pending in a screen .

The app is amazing however, I cannot seem to receive push notifications whilst I’m out of the app and it’s quite frustrating because I don’t know whether my clients are messaging me until I go into the app. I’ve tried on my iPad and iPhone and made sure my notification settings were on for everything.

Does the basic functionality but would love more reporting and management functionality through app so I can check when away

Multiple times I have had issues with this system ranging from me and my staff not having access to the calendar to book appointments, clients not being able to make appointments due to Facebook/IG book buttons stop working, and not being able to take payments through card readers such as square because the system just won’t allow it. The customer service has been some of the worst I have experienced and even though I have lost revenue due to the software failing me time and time again not once have I been offered even a free month on my subscription (in fact I was even denied when I asked for one) Save yourself the headache and your money. And go with someone else

You need to work on customer relations. Called as I had an issue only to receive an email in return even though I left me details and had been waiting to speak with someone.