Timely - Salon & Spa Software

In app description a user says they've been using it for 12 years. Version 1.0 released 2015. What am I missing?

We have a problem in the app for iPad! When rebook the program don't recognize the member staff and finally we can't rebook and we need to do a new appointment. Nice design. 👍🏻👍🏻👍🏻👍🏻hope soon coul be better

Excellent app. Easy to use always updating. Latest terminal payment sync with the system is a game changer.

The iPad version of the app needs me to log in every few days but the iPhone version never has this problem. Very strange don’t you think? Please fix it.

Great app but since 2 weeks there is a bug in taking cash payment showing change given to clients pending in a screen .

The app is amazing however, I cannot seem to receive push notifications whilst I’m out of the app and it’s quite frustrating because I don’t know whether my clients are messaging me until I go into the app. I’ve tried on my iPad and iPhone and made sure my notification settings were on for everything.

Does the basic functionality but would love more reporting and management functionality through app so I can check when away

Multiple times I have had issues with this system ranging from me and my staff not having access to the calendar to book appointments, clients not being able to make appointments due to Facebook/IG book buttons stop working, and not being able to take payments through card readers such as square because the system just won’t allow it. The customer service has been some of the worst I have experienced and even though I have lost revenue due to the software failing me time and time again not once have I been offered even a free month on my subscription (in fact I was even denied when I asked for one) Save yourself the headache and your money. And go with someone else

You need to work on customer relations. Called as I had an issue only to receive an email in return even though I left me details and had been waiting to speak with someone.

The number one thing I find annoying about the timely app is that the calendar view can only display 3 days at a time even on iPad. Would be much better if there was an option to show all 7 days or at least an option to zoom out and display more hours on the screen rather than only seeing 6hrs. (My services are usually 2-4 hrs long so I’d like to see a visual of my whole day rather than just seeing one or two services). I usually have my timely in sync with my Google calendar too, but bc it takes hours to sync up its kinda just more convenient to see a full view of my day in the timely app than having to use a third party app. Otherwise it’s a great app. I do find it easier to edit & add new appointments on my phone and iPad than on a desktop.