Tootle by Zapp

I’ve always preferred going by Tootle over Pathao because I find Tootle drivers more reliable. The only problem is the app, it keeps crashing on me regularly- hopefully the team will be able to sort the problem out.

I tried tootle and it shows one of the lowest cost among other ride sharing app. And no driver wants to deliver service at tootle price. It needs significant effort to establish in the new competitive market and top notch service.

For the past hour I’ve been looking for a ride, nobody accepted but that does not stop tootle from sending me a notification to book a ride. 7 notifications in the past hour but no rides. Also my cash balance from the old app did not get transferred to the new app. 🤷

Tootle may be back, but why did you relaunch without a proper map in place? Map needs work. It is inconvenient and time consuming. The riders are having trouble finding us, saying they can’t view the map locations.

The app keeps sending notifications to book a tootle every 30min every single day!! This made me change to Pathao even if it is the costlier option between the two.

The application is full pf error please fix this.

service is good, depending on the rider but the app is horrible

Please teach your riders some soft skills and give them knowledge about the app. The app didn’t show that I’d been picked up and I canceled it. But on the rider’s side it showed I’d been picked up. I said it was something wrong with the app but the rider was very RUDE. Nobody wants to spoil their as well as other’s day and mood.

The app asked for my phone number and sent an OTP. When I entered the OTP, it said my account is inactive. There was no way to proceed further. I tried a few times to go back & redo the process. It was stuck in a loop though. So I called customer service and they said my phone number isn’t registered. The rep asked for my number three times & gave the same response each time. He wouldn’t believe what I told him and did not acknowledge the app was buggy. So I deleted the app, removed all data & tried again. Got the same results.

Need more work on the iOS app. The app is unusable with crashes and bugs! Please fix it asap!