TopView Sightseeing

I used the London service and both the app and service are terrible as is customer service. The “live view” map does not even show your location so you have to switch to another app to see your location. The pick up point on the app was two blocks away from the actual pick up point. This I missed the bus and had to wait more than 30 minutes for the next. Customer service said they would only refund 85 percent and judging by the other reviews you would be lucky to see it anytime soon. Considering it a loss we jumped on next bus it was empty. The other hop on off services ran more often and more people on them. Shame on me for not researching.

Their tickets said it's valid till 3am, but the buses stopped driving after 5pm. They didn't mention it in the app or on the website. You pay a big amount of money and literally lose it. I lost $165. We can't use my tickets because when we got to our station, they said that your ticket is ended at 5pm, but in the app and on the tickets, it's said till 3am (next day). Don't use this company!!! This company is a scam!!!

I cannot say enough bad things about this company. Top 4: 1. Often waited 45+ minutes for a bus. I would talk to others waiting and they all had similar wait times. 2. A driver got upset with one of the passengers waiting to get on the bus. She let the people off the bus, shut the door and drove off leaving 40+ people having to wait yet another 30+ mins for a different bus. 3. The preprogrammed information you can listen to was not much and that’s only when and if the device even worked. 4. I called 2-3 times while waiting for busses to complain, I sent two emails, and all I got back was the standard “services have been rendered so too bad” response. Zero care for the customers.

Scam!!!! Very tiny fleet. You will waste your precious time waiting for a bus that will never show up. Use Big Bus, Toot bus or Sightseeing brand company instead. Judge for yourself. Sit at any of the stops and count the number of buses that arrive in 15 minutes. You will clearly see that TopView is the worse of the bunch. Any of those three are 100 times better than this joke of a company.

I came to New York with my family and my aunt’s which resulted in 9 of us. The morning started out fine until after lunch. I was checking the time it said we had 10 minutes until the next bus came so we walked back only to find they came back early. We tried to see if we can still get on when we were a street light away. The driver saw us but refused to stop for us. We waited for the next bus and 2 showed up simultaneously. Both refused to let us on because they claimed to not have enough space for 9. I kept checking the time for the next bus on their website and it somehow went from 4 minutes to 30 minutes. Some time later, another bus showed up and said they did not have enough space either. The time that showed did not match up with the arrival time of the bus. However what did not sit well with us was that there were multiple smaller groups that was more than 9 people in total and that driver let all of them on yet turned us away. In the end, we had to wait a whole hour just for bus. Chances are that if we ever come back to New York, we won’t be using this service again.

I did this tour 10 years ago and was excited to get the tickets so my 3 friends who have never been to NYC could see as much as possible. Didn’t go near enough to most things I hoped they would see. Stopped by traffic at places but then sped up when he could, so no time for pictures of things even in the distance. Very frustrating. Secondly, I am on a walker and was not told we would not be taken back to stop #1 where we got on near The Crowne Plaza where we are staying. Fortunately, the supervisor was there at stop 17 (end of tour) and was kind enough to get us at least to stop #18 which did help. You need to notify passengers that all have to get off the bus at 17. It shows the red line going from 17 to 18 and back to 1 on the map. Misleading. The driver and his helper were very courteous to all of us. We have also booked the Liberty tour and the night tour tomorrow before heading home on Wednesday morning. Hopefully, these will be not as disappointing.

When you get there, you’ll notice they have a lot of people on the ground at the various stops trying to sell you a package. Demand exceeds supply so they sell you on a bus will arrive every 15 minutes. It does, but you can’t get on, not enough room and they won’t let you stand. Maybe that’s a city ordinance or liability issue, but there are only so many seats. Then if they do increase capacity because people are upset, when they supply catches up, they take buses out of service. I saw a representative kick everyone off a bus because they were taking it out of service. Oh, did I mention the service stops at 5:45. You’re better off taking the subway, and picking out your destinations if you want to take a tour, cruise, museum, and paying the fee directly. The value of the service is the transportation, but they can’t figure that out. Pump and dump, “all sales final”. Good luck

You can’t use the tickets as they said. It’s one time, not until midnight. The worst company I dealt with. When you see them everywhere, it is because they are trying to scam as many tourists as they can.

The headphones never played the recorded audio at all! Very disappointing. Driver was very nice but we had to take the whole bus ride with no commentary. Had no idea what we were looking at. Wouldn’t recommend

My app will not download my tickets, the order went away and now I can’t get it back because it’s saying I already have them downloaded. We are about to go to New York and I don’t have my tickets.