Toronto Hydro

This is Toronto. One of the biggest tech hubs in the world! It's a shame that the app (and the website) is so essential. Making it easier for the customer to pay within the app should be one of the priorities, set reminders, etc. Right now, it is just a basic form of the website. Make it useful and take advantage of all the skilled people that are your customers!

wonderful app 😁🇨🇦😁🇨🇦😁👏🏿✌🏿✌🏿👏🏿👏🏿👌🏿

Fix captcha

I was not able to login to my account while abroad, The message displayed ‘due to security, cannot access from your location’; how I am suppose to pay my bill on time if I cannot see my bill while I am away from Canada? BTW , same message on both: using the app or login via URL. Please Hydro make it accessible !!!

It’s like the website except … less. And the website already needs some serious attention from leadership at Toronto Hydro. At minimum the app should provide access to the PowerLens application on the TH website to track your household’s past energy consumption. A+ if the app could share real time energy consumption taking advantage of the “smart” meters outside my front door. A+++ if the app supported integrations with things like IFTTT and third parties to automate energy decisions in response to, for example, real time time-of-use prices, emissions intensity of the grid, output from home solar panels, etc. The 2020s will be a decade of mass electrification of everything from vehicles to heating. Toronto Hydro needs to keep up.

Useless. You need to enter your credentials every time you open the app. Aditionally, it isn’t really an app, it is just a copy of the web, so don’t bother in download it, you can use a bookmark instead.

App asks you to sign in to see your bill every time you open it. And it does not show useage data other than what is available through bills, which must be downloaded individually, just like on the website. So, what is the point of the app? Not clear how this is better than just bookmarking or searching the Toronto Hydro website. No additional info or convenience is provided through use of this app.

The opening line says: Manage your billing, usage and services. Despite clicking at every Menu option, I couldn’t find how to check the only reason why I had downloaded this app - Usage.

How is it possible this app does not include a hydro usage report or dashboard?

It does not work. There’s a message that it is there all the time: Service Unavailable - please try again. For further assistance, please call 416-542-8000, Monday to Friday, 8 a.m to 8 p.m. [SE403] Uninstalling.