Tovala

Please add a countdown timer as a widget or to the standby window or to the app so that we can see how much time is left to items cooking in your oven

Used to love this app but now I can’t do anything in the cooking app, it’s all jumbled and freezes. May return the oven due to this

It is disgusting how deceitful they are when it comes to explaining exactly what you’re signing up for and how not helpful they are when you reach out for help as far as cancelling. You already have my money do you really need to squeeze more money out of me when all I want to do is cancel my subscription? Working in retail for years for large corporations such as this one we often made exceptions to maintain our clients trust and alliance. I do not see why that would not be done with this company especially when we’re all poor because of the current state of the economy. I am and will continue to be vocal about how much I despise this company to any one who will listen and have posted on all of my social medias about it. Companies who run off of tricking people are soulless and make this world a worse place. Thanks for taking advantage of me and squeezing the little bit of money I have out of me tovala!!

The app is unstable and crashes all the time. To get to the section of the app to control the oven you have to drill down into several screens to get to it. My boyfriend and I have different phones, iPhone and pixel, and it’s the same on both. We also have not been able to create custom bar codes anymore. It also doesn’t always take when creating a new or editing a recipe.

The App only allows for one email address. Notifications are sent to that one email address. Several people in a household may likely use the oven/meals; but only one will receive a notification when the meal is done. If I am out of the house, my wife will not know her meal is done because the notification only comes to me. Please fix this shortcoming.

There’s really no point to this app except selecting your upcoming meals. You can’t even view the “smart oven’s” status and how much cooking time is left. I don’t get why they call it a smart oven.

I am not happy about being charged for the upcoming week's meals when I haven't even received the first week's meals yet. I may not even like the meals that I receive, so I would appreciate the opportunity to make changes in my selections if needed.

First off, the customer support is terrible. You have to go through about 20 hoops just to get someone to email you at an inconvenient time. Secondly this is the worst delivery, I got 3 weeks boxes shipped to me. The first box came a day late which is concerning since it’s food in a cardboard box. The next box ALSO came a day late. Then the 3rd box came with everything damaged. I tried for about 2 hours to get in contact with a human on their support but just gave up and decided id rather just cancel the subscription it’s not worth it. Next, the quality of the food. The taste was all over the place to be honest. The overwhelming majority was extremely bland especially the proteins. And if anything had any noticeable flavors it was just too salty. The proteins were extremely disgusting, no matter how long you let something rest it was always water logged so whenever you cut into it (like the chicken) it would explode out with water. The chicken was extremely rubbery on the outside as well. The cheeseburger was the last straw though, this patty was revolting and made me empty my stomach via vomit, it looked like a kids science project and had the most revolting taste in the world. I wouldn’t even feed that to my dog. STEER CLEAR, I was given this as a GIFT and it was still an absolutely awful experience. I was told i wouldn’t have to spend anything out of pocket due to the gift card and that the oven was covered under the gift card and that they checked with the support before they bought it only for us to be lied to and I ended up having to pay 250 of my own money for the worst gift of my life.

I got this super smart oven free if I promised to purchase 6 weeks of food. Usually 4 meals per week. Had a while to do it so it wasn't a big burden. They didn't harass me about it. The emails can beat little impersonal, but they're in the oven and food business, and I respect that. The food, though fairly pricy, is so delicious. It isn't a small portion either. I never want seconds but I occasionally find myself working to clean my plate. Large portions with minimal preparation. And it's quite smart indeed. You can scan some items you buy at the store and it automatically knows the temps and times based on package instructions. It toasts, air fries, bakes, and broils. I cook a family sized Stouffer's lasagna in it a few times a month and it's no problem. Comes out hot and gooey and delicious! I use it to babe l make Neapolitan pizza, naan bread pizza, and flat bread pizza. Perfect for premade brick oven crusts. I love this oven and I always check the menus because there are some really good recipes that are so easy to prepare that you don't know why you don't eat more of them.

The Tovala oven and app are great - I am very pleased with my purchase. 2 small issues: There is a navigation bug in the Tovala app that needs to be fixed. Sometimes when you navigate to a new view it pops back to the previous view. Restarting the app seems to fix the issue temporarily. Please make a native version of the app for iPad. Since only one device can connect to the oven at a time, we purchased an iPad to use with the oven. The app is not built for iPad and so it looks kind of funny on an iPad mini and is very hard to use. Thanks and keep up the great work!