TULU - Own Less, Live More

I really like the response time. It’s within minutes.

The only reason I am deducting a star from the fantastic service and products you offer is for the simple reason where the vending machine is located. It’s in a dull spot for Wi-Fi so you have to walk back up a flight of stairs to confirm purchase and swipe open however, that aside excellent service. Pity about the destination

Effective and convenient!

It’s really easy to use and very useful, tasty snacks, drinks and other cool stuff, plus free €10 euro if you scan the QR code on the machine when downloading the app -Ollie

Subscription fee for overpriced snacks and rentals, do yourself a favor and skip the download !

Why am I getting harassing phone calls at 11:40pm calling to confirm I have a studio apt when I have done that on the app and on a previous phone call?

TULU is an AMAZING solution for small NYC apartments! there’s a lot of stuff i need to use every so often, but have 0 storage space for it. i love having accessing to anything i need without having a bunch of appliances sitting in my tiny apt unused 99% of the time.

Forgot to cancel, and within minutes of getting charged the ANNUAL plan I asked for a refund nicely. They REFUSED consistently. I don’t think I have experienced this kind of customer service before. Usually other companies would just give it back without any hassles - there is no point of forcing someone who would not like to use and pay for the service. And I have not used the service since the trial ended. This shows bad management practice. Would not trust them ever.

I could give it 0 stars I would. I had an issue with them and they wouldn’t provide any sort of refunds even if it’s their fault. There service is so overpriced and looking to get customers with any cost/fees possible. I have learned my lesson!

I hear everyone talking about the Dyson but the Samsung was simple and cleaned my carpet very well... TULU is very convenient.