UCSF Eureka Research

You can’t reset your password because the password link that they send expires before you have time to tap in a new password. You can’t contact the program coordinator for assistance because the app won’t let you. Can’t reset the password, can’t login, can’t help out. You really need to get your app fixed.

As soon as the heart study in December the page and application freezes so I have to remove app and reload it but hit the home button in app and again all over ?

I can't tell whether it works as advertized or not. I'm attempting to run it on a Macbook running MacOS 14.1.2 on an M1 chip. And every time I try it, it throws up a window telling me my unit is jailbroken. huh?! I've never heard of a jailbroken macOS. In any event, it won't run so it's worth a no star raring if I could.

I’ve used Eureka to participate in several studies. I had signed up for the healtheheart study, and after completing a lengthy intake survey, when I reopened the app, another study, TREAT, popped up a dialogue box saying it’s no longer available. after acknowledging this dialogue box, it takes me to a grayed-out screen for the TREAT study, and no matter what I do, that screen stays and won’t allow me to go anywhere. The app is now unusable.

You are hobbling your studies by not responding to each and every review, positive or negative, here in the AppStore. Responding what good developers do. Reasonable people are properly skeptical and hesitant in joining your (worthwhile?) studies when you don’t respond to the very pointed specific criticisms about tracking, etc. which constitute a large percentage of reviews. Make it easy for people to choose to help. Also your website is vague corporate-speak happy talk. Communicate straightforwardly without fluffy marketing verbiage. The short Vimeo video is good. I’m drawn to help as I fully believe in science, but I’m turned off by UCSF’s presentation as well as a lack of response to reviews. Giving five stars now, will sign on and see what actually happens with battery drain — and whether my user experience is not a pain and a time-waster. I hope this criticism reaches someone who can understand and execute. And respond.

After reading that the app tracks you, despite saying it won’r. I delete it each time after answering Covid survey questions. Hope that stops tracking. I notice that now the questions take on a more political survey tone such as whether you have financial concerns. Etc. That’s not Covid health issues.

I was so excited this app company started tracking SARS - COV- 2. I have learned so much from this app and another CLINICAL trial app. I have been able to advise my family correctly. I did a clinical trial for allergies to Covid vaccine and got my 3 Covid 19 shots. 1 placebo, 2 Pfizer Bio N Tech. This is a great app! I am enrolled in a few of the clinical trials. Clinical trials save lives so I’m more then happy to be enrolled.

I have been happy to participate in this program and hope it helps many people

Crashes upon opening since about a year ago. Running latest iOS. Too bad, I wanted to support this project.

After requesting a password reset, I receive an email which contains a link. Clicking the link takes me to a webpage which immediately redirects me to the ios app store page for the Eureka app. Clicking “open” on that store page takes me back to the app which is still sitting there offering to send a password reset email. There is no way out of that perpetual loop.