Universal Orlando Resort

Disappointing first day at Universal for my grandson and I. We headed right to Universal Studios to the Wizarding world of Harry Potter. My grandson wears a brace and is unable to bend his right leg very much due to a recent injury. Unfortunately, he could not get on Gringots as he had to be able to bend his leg. Yes- he did try the ride outside. The attendant said to ask for certain car number which had more legroom which we did, but still, he could not get on the ride. He is 11 and usually very calm but he cried as he got off. Not one of your attendants seemed to care. This continued with the following rides: - the Mummy - MIB was closed - Simpson ride was delayed while we were in the car. We had to exit and then get back on again. We eventually headed over to the islands of adventure. The train ride over from Diagon Alley was well done! Immediately we could not get on Hagrid’s Magical Creature ride or the Harry Potter’s Forbidden Journey. He did ride the hippogriffs as a kind attendant told him he would fit him if he asked for the front seat. On we went to Jurassic World in, jumped in line for the Velocicoaster. (yes he did. Check the seat out front.). Unfortunately the ride was delayed. After quite a while, I decided to leave and wait out front for him. He eventually got to ride, but came out in significant pain from having to bend his leg at an awkward angle. From there, we did the long walk back to the parking lot and left for the day. To add insult to injury, I ended up having to pay for lockers that we never needed to use because we couldn’t ride the rides. Only $9 but it just added to the frustration. There was not one ride that could not accommodate him in Disney. You need to do at least one set of rides where a person can stretch out their legs. This is significant for seniors like myself as well. I suggest you incorporate that into future designs. We are heading to Universal again today, although neither one of us are interested. However, we bought the two day pass and we’re from Canada so we’re going to try to make the best of it. Sincerely, Rosemarie Auld

Thank you for bringing to us a park without woke culture, I hope to visit you next year. Good luck.

Burger was raw

We did a sweet 16 birthday weekend and finished with a universal studios day. My daughter had the best birthday weekend of her life. We will be back with the rest of our family.

To avoid surprises buy your tickets onsite and avoid surprises and hidden charges.

The map is very useful. It’s easy to read but I don’t need it😊. The first time I went I used it a lot. It also helped me schedule my day with the wait times.

Should there be an alert when the rides are under maintenance or closed?

I tried several times to pay for our tickets on the official website, but it kept saying that I entered the wrong credit card number, which wasn’t true. I was, therefore, forced to buy from a third party vender linked to the website, which I did, only to find that I couldn’t link the tickets to my wallet either with the camera or manually entering the number. I hope that the tickets actually work when I show up at the park.

Amazing amazing

The app is literally useless. We haven’t even gotten to the park yet…this is my first impression and it’s not a good one. It repeatedly crashes- I was barely able to create an account and cannot progess any further without the app crashing again. Pure trash. Do better.