Unlocator VPN

It has been a stressful experience to work with the support team of Unlocator.com. They have not been able to help me to get my VPN service to work on my device yet after 26 emails going back and forward. I was suggested by the team that my problem would be solved if I bought a specific plan, which I then did. It worked fine during the 7 days trial, but after I bought a yearly plan it stopped working. I reached out to the support team again, and so the circus started again giving me confusing and different directions depended on what supporter was answering. I got robotic answers and most of them I can’t use. It seems like they are not reading my previous messages so I have to start all over again, with every new reply, and I get the same suggestions for support, most of them I already tested and told them the result, which is not being followed up on. And on and on it goes. It has lasted for more than a month now. And my smart DNS plan is still not working. This is the first app review I have ever written so far. I am writing it to get through somehow, to a clearly ineffective support team. Something is wrong and I suggest the owner of this app to do some serious updates!

2023 Update - whoever was involved in the improvements UnlocatorVPN has made over the past 6 months needs a raise. Works perfectly now and have no issues connecting or disconnecting if needed. Traveling between countries (US, Korea, Japan, Philippines) without VPN issues is simply awesome! Thank you! Highly recommend to anyone traveling abroad. 5* 2021- Just purchased 2 year plan. Had no problems for the first hour. Tried to add it to my other devices and was unsuccessful. Turned off my iPhone and iPad (which were running fine) to see if there was any issues with them being on at the same time and now I can’t connect at all. It says to check my Internet connection. Still trying but feels like a complete waste of $120.

I used a great discounted subscription and glad I took it. I like that it comes with smart DNS too. And good support, had a hitch and they actively worked to resolve quickly.

VPN connection is pretty fast. I leave it on for days on end, without ever noticing a drop in speed.

Good but Some apps can't be blocked.

Really? I paid 10 dollars just so I could wrestle with the app not even recognizing that I have an email account connected to my subscription? How is this service so primitive that I couldn’t even get to that point? Don’t waste your time/money. Website for support doesn’t work at all, nobody can help, reviews are artificial and useless.

1) slowest VPN ever used, can take up to half a minute to load simple pages that take a split second when not connected 2) torrent client (an issue with almost no other VPNs) can’t download at all 3) they say their DNS thing bypasses blackouts like MLB, not true 4) customer support takes many days (average 2-3) for a simple response

Cancelled my service because their DNS always fails on weekends so I can’t use any streaming services. I switched to another provider. After cancelling, and when my subscription ended, I started to get “come back” emails with discount codes. Then, suddenly, I get billed again out of nowhere for another year. I had deleted my card info and they still kept it, apparently. I asked to cancel and refund per their policy, and received no response for 4 days. When I started a chargeback with Amex, they wrote to tell me they’d only refund if I stopped the chargeback. Beware, they’re are shady.

Worke great during trial, then I signed up for six months and app won’t recognize. After several atttempts with customer service saying they will follow up with billling no acccess is the norm!

Best service ever highly recommended